1.1 These Terms and Conditions will govern the contractual relationship between SportPesa and the Customer of SportPesa.

1.2  Any bet placed by the Customer and accepted by SportPesa shall be governed by these Terms and Conditions and the applicable provisions of the Western Cape Gambling and Racing Act, 1996 and any Regulations and Rules made in terms thereof, as amended, FICA, and all other applicable national legislation in force in South Africa.

1.3  It shall be the responsibility of the Customer to ensure that he/she is familiar with the prevailing Terms and Conditions, provincial and national legislation. The Customer also undertakes to ensure strict adherence to any policy, guideline or directive issued by the Western Cape Gambling and Racing Board relating to the Customer or to betting generally. The rules and regulations of the Western Cape Gambling and Racing Board can be read at www.wcgrb.co.za. Various links can also be found on the SportPesa Home Page.

1.4  SportPesa may at any time amend, replace or delete any of the Terms and Conditions contained herein. Availability of the Terms and Conditions on the Website of SportPesa shall constitute sufficient notice thereof to the Customer and shall bind the Customer as if it expressly agreed to be bound thereby.

1.5  Should you have any questions and concerns regarding these Terms and Conditions, kindly email your question or concern to support@sportpesa.co.za or call our Support Centre on 08610 47773. You can also chat to our Customer Care agents via Live Chat on our website.

2.1  SportPesa with registration number: 2015/321094/07, is a company registered under the laws of South Africa whose registered address is Radar Dad Building, 17 Queens Park Avenue, Salt River, Western Cape, 7925.

2.2  SportPesa is a licensed Bookmaker in the recreation and entertainment industry that provides a fixed odds betting service. SportPesa is authorised to operate by the Western Cape Gambling and Racing Board under License Number: 10184430-004. SportPesa.co.za and SportPesa mobile are licensed in the Western Cape Province of South Africa. SportPesa is subject to and carries on business in accordance with the provincial legislation, rules and regulations and national gambling laws within South Africa. 

3.1  The offering on this Website is available to South African citizens and residents with appropriate and valid residence permits.

3.2 No person may apply for a player account or place a bet with SportPesa or enforce any debt arising out of a bet, unless such person:

• (i)  is a natural person (companies, close corporations and other corporate entities are disqualified from betting);
• (ii)  is at least 18 (eighteen) years of age;
• (iii)  has completed in full the online account application form and been accepted as an account holder by SportPesa;
• (iv)  is not listed on the register of excluded persons referred to in section 14 of the National Gambling Act, 2004, and
• (v)   is not in breach of these Terms and Conditions.

3.3  The placing of bets by persons under the age of 18 (eighteen) is an illegal transaction which is void in law. SportPesa reserves the right to ask for proof of age from any Customer and the Customer agrees to provide all such information. SportPesa shall be entitled to suspend or restrict the Customer's account in any manner that SportPesa may deem in the sole and absolute discretion of SportPesa to be appropriate, until such time as satisfactory documentation is provided and the relevant checks are completed to the satisfaction of SportPesa. In the event that any underage account owner is discovered at any point during the lifetime of the account, the account will immediately be closed indefinitely and all funds deposited to the account will be forfeited. In any such suspected circumstance, SportPesa will report the activity to the appropriate authority and the Customer may suffer the consequences thereto.

4.1  Any person (hereinafter 'the Customer') wishing to open a Player Account with SportPesa shall complete the online account application form on the SportPesa Website, or any other channel such as USSD or Mobile Application, as amended from time to time.

4.2  The name of the player must be the same as the name used when registering with SportPesa and must correspond with the registered mobile number. Where this is not the case, the relevant account will be suspended. Where an account is suspended, the Customer should Contact Us.

4.3  The Customer warrants that all information provided in the account application form completed by the Customer is and shall remain true and correct. SportPesa will accept no liability from third parties whatsoever, resulting from the Customer providing incorrect or false data. The Customer undertakes forthwith, and in writing, to advise SportPesa of any and all matters or changes in:

• (i)  the Customer's legal status or capacity;
• (ii)  the Customer's continued eligibility to bet; and
• (iii)  any other matter that may reasonably be expected to have a negative impact on the Customer's ability to manage the Customer's Account.

4.4  Any Customer who completes the online Application form warrants thereby that he/she has read, understood and accepted these Terms and Conditions and all Rules relating to fixed odds betting on sporting events, Lucky Numbers or any other contingency published on any of the SportPesa Player Channels, regardless whether USSD, SMS, Website or Mobile Application, as well as fixture list, printed media, digital or social media mediums at any time; and will be deemed thereby to have made an application requesting SportPesa to:

• (i)  conclude an agreement in accordance with these Terms and Conditions for the provision of a fixed odds betting service to such Customer;
• (ii)  for the purposes of paragraph (i), to open an account in the name of the Customer, which application shall be deemed to have been granted and opened, if SportPesa informs the Customer thereof or accepts a bet or bets subsequent to receipt of the completed account application form.

4.5  SportPesa reserves the right, in its sole discretion to:

• (i)  accept or decline an application for a new account; or
• (ii)  cease accepting bets from a Customer for any reason whatsoever, which reason SportPesa shall not be obliged to furnish or disclose to the Customer for any reason.

4.6  SportPesa shall decline an application for a new account, if:

• (i)  the account online application form has not been completed in full; and/or
• (ii)  the information contained in the account application form is found to be incorrect or subject to a material omission; and/or
• (iii)  any information required to be submitted in conjunction with the application form or requested by SportPesa prior or subsequent to the submission of the application form is not provided by the applicant in the manner and form or within such timeframes as SportPesa may specify.

4.7  Customers may not open an account in the name of or on behalf of any other person. Should SportPesa identify any Customer using an account opened in someone else's name, SportPesa reserves the right to suspend the account and request Enhanced Due Diligence documentation. Relevant reports will be filed with the FIC to address Suspicious Activities.

4.8  Betting with SportPesa and access to the SportPesa Website may not be legal for some persons in certain countries. At all times during the subsistence of the Customer's subscription/participation, it is the Customer's responsibility to ensure that the Customer is not infringing on any laws in their jurisdiction when opening an account and conducting business with SportPesa. SportPesa does not intend that the Website should be used for betting or any other purpose in countries or jurisdictions where such activities are illegal, and will not accept any responsibility under any law in any jurisdiction other that of South Africa.

5.1  SportPesa will treat all betting and winnings as confidential and will not disclose any information regarding any betting transaction to a third party, unless it is authorised to do so.

5.2  The Customer shall be solely responsible for the safekeeping and proper use of all of the Customer's account details and other information that will enable the Customer to place a bet. The Customer must keep their account number, login ID and password secret at all times, which information should never be shared with third parties or sent to SportPesa by any encrypted form. The Customer undertakes to notify SportPesa immediately if the Customer's account information is lost, stolen, misappropriated, or utilised by someone other than the Customer or the Customer has reason to believe that any of these circumstances has occurred, as well as change the Customer's security details immediately.

5.3  The Customer shall be liable for all bets placed with SportPesa and any payments made by/to SportPesa in respect of any purchase and/or transaction concluded on the Customer's account by an authorised or unauthorised third party. SportPesa is not liable for any loss or damage that the Customer may suffer as a result of a transaction made by a third-party with or without the Customer's prior consent. The Customer shall be liable for any and all claims, losses, liabilities, damages, costs and expenses ('claims') incurred or suffered by SportPesa arising from a transaction made by a third party and shall indemnify and hold SportPesa harmless on demand for such claims.

6.1  The Customer agrees to abide by these Terms and Conditions at all times and warrants that, the Customer:

• (i)  shall not act in the interests of any third party; 
• (ii)  shall not apply for an account in the name of or on behalf of any other person, whether real or fictitious (see rule 4.5);
• (iii)  shall not permit or enable any other person to place a bet, directly or indirectly, by making use of such account reference number, user name or personal identification number as is or may be furnished to the Customer by SportPesa from time to time (see rule 4.5);
• (iv)  shall not utilise money obtained from ill-gotten means including, but not limited to, any amount that has been incorrectly credited to his betting account as a result of an incorrect deposit entry (whether done erroneously or deliberately and fraudulently), a prohibited betting transaction, an incorrect result or incorrect benefit which does not rightfully accrue to him. SportPesa shall be entitled to void any and all winning betting transactions where applicable and claim from the Customer all amounts wagered on unsuccessful betting transactions;
• (v)  shall not credit accounts with bank/credit card/s that the Customer is not authorised to use;
• (vi)  shall not try hack SportPesa's Mobile services, Website and all other media/electronic platforms, or to alter its code in any way in an attempt to cheat, override or manipulate the system or in any way commit fraud or any other crime;
• (vii)  shall not adopt any criminal behaviour against SportPesa, its affiliates, its Customers or any third party;
• (viii)  shall not mislead SportPesa by intentionally providing false information which may be in the form of but not limited to invalid account details, forged documentation, concealing one's identity, untruthful behaviour or hiding one's true location and/or age;
• (ix)  acknowledges that SportPesa is not a financial institution or a currency exchange bureau and shall not use SportPesa as an intermediary to transfer funds, used or unused with or without ill intentions. Withdrawals requested when deposited funds have remained unused for betting transactions will be treated as Suspicious Transactions in accordance with FICA, and will be reported to the relevant authorities as such;
• (x)  shall not use abusive, aggressive or obscene language/ behaviour towards representatives of SportPesa across any of our support platforms (chat, email, telephone). Should the Customer decide to communicate with us in this manner, SportPesa reserves the right to deny the Customer access to any and all of our support platforms;
• (xi)  shall not sell, transfer or acquire accounts to/from other Customers. SportPesa may in its sole discretion reopen an account if there is sufficient proof to the satisfaction of SportPesa that a transfer was done in error;
• (xii)  shall not deliberately setup multiple accounts with misleading information displaying criminal behaviour or fraudulent intentions;
• (xiii)  shall not make use of electronic added or other devices, such as robots, computers that distort normal and fair game play;
• (xiv)  is not prohibited from entering into any betting transaction by any term of contract of employment or any rule of a sport governing body which applies to the Customer;
• (xv)  is not listed on the register of excluded persons referred to in section 14 of the National Gambling Act, 2004.

6.2  In the event that the Customer breaches one or more of the aforesaid Account Rules or laid out Terms and Conditions, SportPesa reserves the right to suspend or terminate the Customer's account. SportPesa shall be entitled to withhold and/or retain any and all amounts earned or received (including any winnings or bonus payments) by the Customer as a result of or in connection with the Customer's unauthorised/illegal/unfair use of the services/products/platforms. In addition, the Customer shall be liable for any and all claims, losses, liabilities, damages, costs and expenses ('claims') incurred or suffered by SportPesa arising therefore and shall indemnify and hold SportPesa harmless on demand for such claims. SportPesa will also accept no liability form third parties whatsoever, resulting from the Customer providing incorrect or false data.

6.3  In any such suspected circumstance, SportPesa will report the activity to the appropriate authority or governing body.

6.4  Furthermore, SportPesa reserves its right to freeze all accounts which it, in its sole discretion, believes or has reason to believe are suspicious pending an investigation by the relative authorities, be they SARS and/or FIC investigators, and personal verification by SportPesa or its appointed agents.

7.1  As per condition 4.5 above, SportPesa reserves the right prior to accepting any bet, to suspend or terminate betting services to a Customer without providing any reason.

7.2  Without limiting the provisions of the preceding sentence, SportPesa shall be entitled to close or suspend the Customer's account if it considers that any of the following events may have occurred or are likely to occur:

• (i)  the Customer has used the services/products/platform in a fraudulent manner or for illegal and/or unlawful or improper purposes; and/or
• (ii)  that the Customer has used the services/products/platform in an unfair manner or has deliberately cheated or taken unfair advantage of SportPesa or any of its Customers; and/or
• (iii)  is in breach of these Terms and Conditions.

7.3  An account is deemed dormant if a Customer fails to either (1) make a deposit into their betting wallet or (2) place a bet for 90 (Ninety) days. If a Customer’s account remains dormant for longer than 90 (Ninety) consecutive days then the Customer will forfeit the balance in the betting wallet and SportPesa, in accordance with the applicable law, shall close the Customer's account and transfer the Customer's remaining account balance to a dedicated corporate account of SportPesa.

7.4  The Customer shall upon written notice to SportPesa be entitled to terminate its contractual relationship with SportPesa at any time after final conclusion of any betting transaction placed by the Customer and after payment by the Customer of all amounts owing by the Customer to SportPesa.

7.5  Upon such suspension or termination, where it is proved that these Terms and Conditions have not been breached:

• (i)  SportPesa shall upon demand of the Customer, refund to the Customer the balance of any monies held by SportPesa on deposit for the Customer, after adjusting for losses, winnings and taxes and once such funds have been cleared into SportPesa's bank account;
• (ii)  any amounts owing by the Customer to SportPesa shall become payable immediately.

7.6  SportPesa shall accept no further bets from a Customer in respect of whom the provision of services pursuant to these Terms and Conditions has been terminated, unless in cases of self-exclusion. In such cases, accounts may be reactivated but strictly at the end of the exclusion period, and only upon request from the Customer.

8.1  SportPesa is bound by the provisions of the Financial Intelligence Centre Act, No. 38 of 2001, as amended ('FICA'). Where FICA sets out procedures or requirements in relation to Customer registration and identification, or any aspect of the business relationship between SportPesa and the Customer, SportPesa will operate in accordance with such procedures and/or requirements. Where FICA does not specify such procedures and/or requirements, then SportPesa shall implement its own procedures and/or requirements, as set forth in its Risk Management Compliance Programme. For further information on FICA, please log on to www.fic.gov.za.

8.2  SportPesa will establish business relationships only with natural persons.

8.3  SportPesa will carry out further detailed and comprehensive investigations in the event of any of the following:

• (i)  deposits made in excess of R5 000.00 in a day;
• (ii)  any withdrawal in a day exceeding R5 000.00;
• (iii)  where the sum of the withdrawals during a 30-day period exceeds R25 000.00;
• (iv)  the same payment instrument is being used to deposit into multiple betting accounts;
• (v)  where a substantial amount, or the full amount of an amount previously deposited is withdrawn without having engaged in any betting transaction.

8.4  Where a new business relationship is established with a Customer, SportPesa reserves the right to request the following information / documents:

• (i)  the Customer's Identification Document and Passport (in the case of a foreign national);
• (ii)  proof of the Customer's Residential Address (i.e. utility bill)
• (iii)  to reconfirm the nature and purpose of the intended business relationship, and
• (vi)  to reconfirm the source of funds which the Customer will use in conducting betting transactions during the course of that business relationship.

8.5  By accepting these Terms and Conditions, the Customer confirms that the source of funds from which the Customer will be using to fund their betting account is salary and wages. The Customer also confirms that he will notify SportPesa if the source of funds used to bet with SportPesa is no longer salary and wages.

8.6  By accepting these Terms and Conditions the Customer confirms that a betting account is being established by the Customer for the sole purpose of placing bets with SportPesa.

8.7  Once a business relationship has been established with a Customer, an account will be created in the name of the Customer and the Customer will be required to log in to his/her SportPesa account for the purpose of entering into betting transactions with SportPesa, using his/her personalised login details, including a dedicated user name and password.

8.8  If there is any difference between the information entered by a Customer at the time of logging in to his/her account, and the information supplied to SportPesa by the Customer at the time of establishing the business relationship, the Customer will not be able to gain access to his/her account and will be required to contact SportPesa for assistance.

8.9  The following procedures will be followed by SportPesa in relation to a Customer in respect of whom physical proof of identification and residential address may be required from time to time:

• (i)  Where an identification document is transmitted to SportPesa via web upload on our website, WhatsApp or electronic mail, such documents will be required to be current (unexpired in the case of passports and driver's licenses) and in certain circumstances, may be required to be certified as true copies of the original. A driver's licence may be accepted as proof of identification, provided that: 
  • (a)  the Customer is unable to produce an Identity Document for reasons which are acceptable to SportPesa in the circumstances;
  • (b)  the driver’s licence is valid/current (has not expired), and
  • (c)  the driver’s licence reflects, on the face thereof:
    •   a photograph of the bearer;
    •   the full names or initials and surname of the bearer;
    •   the date of birth of the bearer, and
    •   the Identity Number of the bearer.
• (ii)  Permits issued in terms of section 22 and 24 of the Refugees Act, Act 2 of 1998 ('Permit') do not meet the requirements of an identity document. If the Customer submits a Permit for identification and verification purposes the Customer's account will remain unverified until SportPesa has successfully verified the Customer's Permit with the Department of Home Affairs. In the event that SportPesa is unable to verify the Customer's Permit with the Department of Home Affairs, the Customer's account will be closed. Please note that Foreign Nationals will be required to provide proof of identity and residence before being allowed to transact with SportPesa.
• (iii)  Utility bills and similar documents submitted as proof of residential address shall be dated no earlier than 3 (three) months prior to the date of submission to SportPesa thereof.

8.10  SportPesa is required to make reports to the Financial Intelligence Centre in the event of:  

• (i)  Suspicious or unusual transactions, and
• (ii)  Transactions entered into by persons suspected of intending to commit or of having committed any offence contemplated in the Protection of Constitutional Democracy against Terrorist and Related Activities Act, 2004.

8.11  SportPesa reserves the right to suspend any account that has not met FICA requirements.

8.12  SportPesa reserves the right to check the details of the Customer ID submitted by them with 3rd (third) party agencies to determine the authenticity of it.    

9.1  SportPesa shall, in its sole discretion, determine the markets, events or contingencies on which betting shall be offered by it.

9.2  Live (In-Play) Betting

9.2.1  SportPesa may, in its sole discretion, from time to time offer the opportunity to Customers to place bets during the course of a certain event ("Live bets"), provided that SportPesa may not accept Live bets in respect of an event that forms part of a series of events over a period of time. An example of Live bets is betting that occurs after the official start, but before the official end of an event. Live bets are only available on certain sports.

9.2.2  SportPesa shall continuously update the odds in respect of Live bets during an event to reflect the current status of the game.

9.2.3  For all bets placed In-Play or Live, the rules before the start will apply except where otherwise offered by a difference in selections, prices or markets offered.

9.2.4  SportPesa reserves the right to suspend and re-open Live betting during the event concerned. No bets will be accepted when the betting is suspended.

9.2.5  When a Customer bets on the SportPesa Website or Mobile Application, Live odds may be subject to a time delay prior to acceptance. If a price of a bet changes after it is requested, but before the bet is accepted, the bet will be re-offered at the new price. A further time delay might apply if a new price is subsequently requested. If the bet is suspended after the price is requested, but prior to acceptance of the bet, the transaction will be declined if you attempted to accept the bet.

9.2.6  Where a blatant or palpable error is made in transmission on any event on which there is live betting, bets will be settled at the correct price at the time at which the bets was placed.

9.2.7  Where SportPesa has reason to believe that a bet was placed after the outcome of an event is known, SportPesa reserves the right to void the bet. Where any In-Play/Live event is not completed all bets on that event shall be void except bets where the contingency has already been determined.

9.2.8  SportPesa reserves the right to amend the odds on any bet if that bet was placed during the period when betting should have been suspended for any reason.

9.3  Dead Heat

9.3.1  In the event of a dead heat or a tie, where odds were not offered by SportPesa on such an outcome and the event was not a "draw no bet" event, bets will be paid at the face value of the ticket divided by the number of competitors dead-heating or tying for that placing.  Place ties will only be paid on an event for which place betting was available and the winnings thereon will be calculated by multiplying the face value of the ticket by the remaining number of places available and divided by the number of competitors tying for those available number of placings.

9.3.2  In the event of a dead heat where odds were offered by SportPesa on such an outcome, then all win or place bets will be losers and the draw option will be paid on the winner.

9.3.3  Save in respect of the aforementioned the dead heat rule below shall mutatis mutandis apply in respect of all sports / events and bets thereon.

9.4  Ante-Post Betting

9.4.1  An ante-post bet is a bet on a medium to long term feature event (E.g. World Cup Soccer), taken before the start of the event.

9.4.2  In the case of weather or outside influences that cause an event to be postponed or rescheduled to another day, then all ante-post bets shall stand.  Ante-post bets may include initial entrants that do not ultimately participate in the event and bets wagered on such will be considered losers.

9.4.3  An ante-post bet will be void where the event on which the ante-post bet has been placed is officially abandoned, the conditions of the event altered or if the venue of the event has been changed.  In these circumstances any Multi Bet, which includes this selection, will be paid out on the remaining selections.

9.5  Related Bets

Any bets accepted by SportPesa, either inadvertently or erroneously, which are deemed to be related or interdependent, will be split by SportPesa in order that they are no longer related. The total stake on the original bet will be split equally between the related bets. Example: Everton to win in 90 minutes (price even money 1/1) and Everton to win with exact score of 2-0 (price 7/1) will erroneously return a multiple price of 15/1.  A bet of 1500/100 will be corrected to two bets, namely R50 on Everton to win in 90 minutes (price 1/1 bet would be 50/50) and a bet of R50 for Everton to win with exact score 2-0 (350/50).

9.6  Early Betting

Where SportPesa provides betting on individual matches well in advance of the proposed date and bets are taken on those matches, then changes to the proposed date, whether brought forward or delayed, shall be binding on the outcome of the bet.  E.g. Premier League fixtures are available 3-weeks in advance and a selection of Everton is made for that round but Everton's proposed weekend game is brought forward to the midweek as a result of Cup commitments (or any other reason), then the result of the midweek Everton match shall be valid for the settlement of the bets. Similarly, if the match is postponed for a period of more than 48 (forty-eight) hours, all bets shall be void.

9.7  Suspension of Markets

SportPesa reserves the right to suspend a market at any time. When a market is suspended any bets placed during that suspension will be rejected and any bet accepted will be void.

9.8  Special events

All special events on which bets are offered by SportPesa shall be deemed to be sporting events even if they fall outside the scope of sport. All the Terms and Conditions relating to sport as well as the specific discipline rules in respect thereof shall apply to special event bets.

9.9    Live betting (a.k.a. In-Play)

9.9.1  Note that certain 'live' feeds - be they on TV, radio, or the internet, are subject to delays and as such an event may be slightly behind or slightly ahead of other users.

9.9.2  There might be a delay before placing all live bets, the length of which would vary depending on the sport. If the odds change during the delay between clicking "bet" and the bet actually being placed, the Customer will be given the option of placing the bet at the new odds or not placing the bet at all. Similarly, any live scores displayed on the site during a 'live' event are for guidance purposes only and SportPesa will take no responsibility for errors.

9.9.3  SportPesa reserves the right to void any bets placed after the outcome of an event is known. Should a bet be placed with incorrect odds due to delayed 'live' coverage of an event and where a team has gained a significant advantage as stated above, bets will be voided.

9.9.4  Odds on all selections change regularly to reflect fluctuations in the market or changes in the events themselves. In some cases, the odds/handicap may change between the time the Customer added his selection to the bet slip, and the time the Customer submitted the bet.

9.9.5  If the current odds/handicap is different from the odds on the bet slip the Customer will be required to confirm whether he/she wishes to place the bet with the new odds. For example, if the odds on the bet slip are 3.5 but the revised/current odds are 3, the Customer will be required to confirm that he/she still wishes to place the bet at the revised odds of 3.

9.10  Minimum and Maximum bet stakes

9.10.1  SportPesa may from time to time determine a minimum or maximum amount that may be staked as a bet in respect of any market, whether in general or in any given case. It shall be the responsibility of the Customer to enquire before placing a bet on a market as to whether any such maximum or minimum is applicable to that market and, if so, the extent thereof.

9.10.2  The Minimum and Maximum Bet Stakes are as follows:

• (i)  Minimum Bet Amount: The minimum betting amount for a single/multi bet is R1.00;
• (ii)  Maximum Bet Amount: The maximum betting amount for a single/multi bet is R10 000.00.

9.10.3  The bet sizes set afore are subject to change at SportPesa's discretion. You are not permitted to place bets or try to place bets that are exceeding the  maximum bet sizes threshold, nor are you permitted to repeat bets that would take your total stake beyond the Maximum Bet Amount.

9.10.4  In extraordinary circumstances, SportPesa may consider applications from Customers to have higher limits. Customers who wish to request higher limits may apply for such in writing and, should the process be successful, written agreements put in place. Please note that the consideration of increased limits is solely at SportPesa management's discretion, that no further explanation might be furnished in the case of a negative response, and that the decision will be considered final. Please contact support to initiate this process.

9.10.5  All bets are subject to the Betting Coverage provisions (including maximum winnings) set out in these Terms and Conditions.

9.11 Maximum Winnings

9.11.1  SportPesa may determine minimum or maximum amounts that a Customer may win or lose in respect of a bet, whether in general or in any given case.

9.11.2  Where limits apply, the Customer hereby agrees not to enter into a further betting transaction of the same kind, so as to circumvent this rule (whether by making use of the Customer's own account or by utilising the account of another person). In the event that this occurs, the Customer acknowledges that SportPesa will have the right, in its sole and unfettered discretion, to cancel the original and any other similar betting transactions to which the Customer is a party, whether before any of the events indicated in the betting transaction have commenced or during or after any of such events have commenced and/or have been completed. In such circumstances, the Customer will only be entitled to a refund of the amount staked and will not be entitled to claim any winnings should the whole and/or part of the betting transaction have been successful.

9.11.3  A bet is accepted on the basis that it is an investment on the part of a Customer. The maximum amount that can be won (excluding stake) by a Customer in one days' betting, regardless of stake, from any bet(s) placed or the terms of said bet(s), is set out in the table below but subject otherwise to a maximum of R1 000 000.00 - per Customer per day, save in respect of the exception, which is:

9.11.3.1  a bet consisting of 6 or more legs on a soccer Multi Bet, in which event the maximum pay-out limit shall be R6 000 000.00 (six million rand) per Customer; including MultiBet Bonus.

Maximum Winnings Table

9.11.4  As a definition, Customer shall mean a Customer, bettor, punter or syndicate of Customers or any group of people acting in conjunction with each other, as may be determined by SportPesa in its sole discretion.

9.11.5  If a number of bets containing the same selections are placed by more than one Customer and SportPesa has reason to believe that these bets originated from or were placed on behalf of the same Customer, syndicate of Customers or any group of people acting in conjunction with each other as may be determined by SportPesa in its sole discretion, SportPesa reserves the right to limit the total winnings payable in respect thereof to the maximum amount that a single Customer may win on one day's trading, being the lesser of the value in the table below or R1 000 000.00, save in respect of the exception as aforesaid.  SportPesa, in its sole discretion, shall determine if a bet has been placed by a nominee or on behalf of a single Customer and SportPesa's decision in that regard shall be final and binding.

9.11.6  Where bets have been placed on different days in respect of an event or events held on the same day, the maximum amount that one Customer may win on one day's trading is determined by the day that the final event/market is resolved, and not on the individual day on which each bet was placed and accordingly limited to the lesser of the maximum amount displayed in the table below or R500 000.00 per Customer per day per event, save in respect of the exception as aforesaid.

9.11.7  Notwithstanding the aforesaid daily limit, where the selection of Multi Bets is made from the different categories listed in the maximum winnings table below, the lowest daily maximum winnings recorded in the table above will apply.

9.11.8  Where a Multi Bet has 6 or more legs, of which the majority is soccer, but includes other sport(s), the maximum winnings on a such a Multi Bet shall not exceed R1 000 000.00 (one million rand).

9.11.9  Any bet placed by a Customer in excess of the pay-out limit will be accepted, whether they are winning or losing bets, and paid out subject to the pay-out limits prescribed.

10.1  Definitions

In these rules the following words have the following meanings unless the context requires otherwise:

10.1.1  'Bet' means the staking of money on the prediction of the outcome of a sporting event.

10.1.2  'Odds' means the return on the money staked. Should the prediction recorded in a bet be correct, the payout will be returned to the Customer as a calculation of prevailing Odds at the time the bet is struck, plus the Stake. For e.g., in a 1X2 market, the price of the home team reflects as '3' - these are odds of 2/1 (return of '2' to stake of '1', for a total of 3).

10.1.3 'Void' means that if for any reason, a bet is not acceptable to SportPesa, it will be voided. In such cases, the bet, or part of the bet, will be settled at odds of 1.00. In the case of Multi/combination bets, the invalid result will not be included in the calculation of the (total) odds. In the case of a single bet this would mean the stake is returned to the Customer.

10.2  Method for placing bets

10.2.1  The Customer may place his/her bets as follows:

• (i) any SportPesa Mobile Phone Application for the placing of bets; and/or
• (ii) a bet placed on the SportPesa Website; and/or
• (iii) a bet placed with SportPesa using its USSD string via the number furnished by SportPesa from time to time; and/or
• (iv) A bet placed with SportPesa via SMS by sending the Game ID, selection and stake following the prescribed format by sending an SMS to the number furnished by SportPesa from time to time.

10.2.2  Bets are not accepted in any other form and where received will be void.

10.2.3  The Customer can only place a bet if the Customer has successfully registered with SportPesa and has sufficient funds.

10.2.4  All bets are placed at the Customer's own risk and discretion. By placing a bet, the Customer confirms the Customer's wilful intention to conclude such a transaction. A bet, once concluded, will be governed by the version of Terms and Conditions valid at the time the bet was accepted.

10.2.5  The placement of a bet signifies that the Customer acknowledges that he/she has read, understood and accepted in full all Terms and Conditions and Sports Betting Rules regarding the bets offered by SportPesa, as stated on SportPesa's Website and all other media/electronic platforms.

10.2.6  SportPesa takes responsibility for all aspects relating to the transaction, customer service and support and dispute resolution.

10.2.7  Whenever a player shall place more than one bet on the same event, each such bet shall be considered as a different bet. The list of all such bets, their status and further details are available to the Customer on SportPesa's Website for 30 (thirty) days.

10.2.8  The Customer shall be responsible for ensuring that he/she has full knowledge of the rules applicable to the market within which he/she proposes to place a bet.

10.2.9  Additional or new markets may be made available by SportPesa from time to time. It is the responsibility of the Customer to read the 'Market Rules' applicable before placing any bets.

10.3  Acceptance of Bets

10.3.1  For a bet to be accepted by SportPesa, it must be a valid bet. A valid bet is:

• (i) one which has been offered by SportPesa;
• (ii) in respect of which SportPesa has issued a Bet ID;
• (iii) taken by a person of 18 (eighteen) years or older;
• (iv) is a bet taken by a person who has not been self-excluded;
• (v) not fraudulent;
• (vi) is not a credit bet;
• (vii) has been placed with SportPesa using any one of the prescribed methods used by SportPesa from time to time to offer bets to Customers;
• (viii) is not a void bet as may be determined elsewhere in the Terms and Conditions.

10.3.2  SportPesa may in its sole discretion elect whether to accept or reject a bet requested, or any component thereof. SportPesa shall also not be obliged to pay out monies in respect of a bet that is not a valid bet. All bets are placed at the Customer's own risk and discretion.

10.3.3  All bets accepted by SportPesa are on Full-Time, unless otherwise stated.

10.3.4  Bets are processed in the order they are received.

10.3.5  Irrespective of the origin or physical location of any electronic signal pursuant to which bets are struck, any betting transactions between SportPesa and the Customer shall be valid only once such bet has been accepted electronically by a software programme operated by SportPesa. Any such bet will be deemed to have been placed at such licensed premises.

10.3.6  The time of acceptance of a bet shall be the time at which such bet was recorded on SportPesa's wagering system. Any bet alleged to have been placed in respect of which details are not recorded on or reflected by SportPesa betting terminals or wagering software, will not be recognised by SportPesa.

10.3.7  SportPesa shall accept bets during normal South African business hours and at such other times as SportPesa may deem fit.

10.3.8  SportPesa shall furnish such confirmation of a bet to the Customer as may be required by law or reasonably requested by the Customer. This can be done by viewing his/her list of pending bets or to call our call centre.

10.4  Cancellation, Suspension or Void Bets

10.4.1  Once a Bet ID has been logged or issued to you, bets may be cancelled within 10 (ten) minutes of placing the bet prior to the Kick-off of the game through calling the call centre, through USSD or the Android App. It is your responsibility to ensure that the details of all bets are correct.  If you dispute the nature, type and odds in respect of any bet SportPesa' transaction log database will be final and binding in determining the outcome of that dispute.

10.4.2  SportPesa reserves the right to suspend and/or cancel any bet at any time. When a bet/wage/ or gaming is suspended, any bets entered will be rejected.

10.4.3  SportPesa reserves the right to cease betting on any region within the jurisdiction at any time without notice.

10.4.4  Any bet accepted after the starting time of the event on which such bet is struck (other than In-Play/Live bets) shall be null and void and of no force or effect.

10.4.5 Evidence of a series of bets each containing the same (or very similar) selection(s) having been placed by or for the same individual or syndicate, SportPesa reserves the right to void bets and confiscate funds.

10.4.6.1 Evidence of bets/separate bets by an individual customer or group of customers which cover more than 66% of all possible outcomes in a particular market, will be considered a breach of the SportPesa terms and conditions. SportPesa reserves the right to void/cancel all such bets or only honour the first bet placed.

10.4.6.2 SportPesa reserves the right to reclaim any winnings accumulated with the above method. Only the initial/first account opened will remain open at the discretion of SportPesa.

10.4.7  Any bets taken on results already known at the time of placement of bets will be voided/cancelled by SportPesa. SportPesa reserves the right to declare all bets on an event/s invalid if they emanate from a group of Customers who appear to have had knowledge of the outcome of such event/s, e.g. syndicate betting.

10.4.8  The Customer agrees that at the time the Customer placed his/her bet(s), the Customer has no knowledge as to the outcome of the respective event(s). The Customer is not allowed to bet on events where the Customer is directly involved or has access to insider information. Where there is suspicion of collusion/fraud or any activity leading to the violation of this rule, SportPesa retains the right to void the bet and/or retain the winnings. SportPesa also retains the right to take any further action to protect its legitimate interests and to comply with local and international laws and regulations. Any suspicious activities may also be submitted to various monitoring agencies that are set up to protect and uphold the integrity of sports and betting.

10.4.9  Should SportPesa decide to close the Customer's account for any reason, bets which have already been placed and accepted within the general Terms and Conditions and sports rules will not be voided, and the Customer will be paid any accrued winnings at the time the result becomes known. Should security questions arise in relation to an account, SportPesa reserves the right to void such transactions (bets) within the legal and regulatory scope of its operations, retain and exercise its right of lien on such winnings and remit any amounts less any applicable charges.

10.4.10  If, for any reason SportPesa is unable to validate the outcome of a particular market (e.g. due to loss of live coverage), all bets will be void, unless settlement of bet is already determined.

10.5  Time

10.5.1  All times stated on the Website, Mobile service and all other media/electronic platforms and/or referred to by SportPesa relate to South African Time unless stated otherwise.

10.5.2  Any bet accepted after the Kick-off will be settled at the discretion of SportPesa.

10.5.3  For events where there is no official 'Kick-off time declared, the advertised start time of the event will be deemed to be the 'Kick-off'. If for any reason a bet is inadvertently accepted after an event or match has commenced, it will be voided.

10.5.4  Disputes over times bets are placed will be settled using the transaction log.

10.6  Results

The result of any event will be accepted and posted by SportPesa in accordance with the first official result of that particular event, irrespective of any subsequent revocation of that result due to disqualification or otherwise. 

10.7  Interruption, Abandonment or Suspension of Match / Event

In the instance where a match is postponed, cancelled, abandoned, interrupted or suspended the following principles will be applied in settling bets:

10.7.1  Where a game if officially or otherwise postponed, cancelled, abandoned, interrupted or suspended, SportPesa reserves the right to cancel the bets placed on that game based on rules outlined in Section 12 "Special Rules for Individual Sports", and the refund the Customer's money thereafter.

10.7.2  If a bet has been established before the interruption, abandonment or suspension, bets will stand and settlement will occur as expected.

10.7.3  If a bet has not been established at the time of interruption, abandonment or suspension, all bets will be void.

10.7.4  If a match is interrupted abandoned or suspended during the second half then all first half bets will stand and settlement will occur.

10.7.5  Where a match is interrupted, abandoned or suspended, and the result is conclusive, the bet will stand and settlement will occur.

10.7.6  Where the match is postponed, cancelled, abandoned, interrupted or suspended, in the case of a single bet, the bet will be evaluated as "won" with odds of 1.00. This means that the Customer will be refunded the amount equal to his stake.

10.7.7  Where the match is postponed, cancelled, abandoned, interrupted or suspended in the case of a Multi Bet, the particular game resulted with an odd of 1.00. This means that the total odds will be adjusted accordingly and the Multi Bet can still be won, if all other bets are won too.

10.7.8  In the case of any subsequent replays/completions, award of the match resulting by governing bodies or pools, panel decisions, will not count toward settlement.

10.8  Where a bet is won

10.8.1  Where a placed bet is won, an SMS will be sent to the Customer's number with a message that the Customer has won and the new balance of the Customer's account will be shown.

10.8.2  Payouts will be returned to Customers on fixed odds bets by calculating prevailing odds at the time the bet is struck, plus the stake. For e.g, in a 1X2 market, the price of the home team reflects as '3' - these are odds of 2/1 (return of '2' to stake of '1', for a total of 3).

10.8.3  Winnings will be paid into the Customer's account after the final result is confirmed. Any later amendment to the result, e.g. disciplinary procedures (doping) or intervention by ruling bodies which lead to a post-event modification of the result, will not be taken into account for the purpose of determining the outcome of a bet. However, SportPesa reserves the right to set aside any winnings, should there be investigations into an event as a result of a suspicion of criminal activities that may have affected the result of the event. If any irregularity is confirmed, SportPesa retains the right to void any affected bets.

10.8.4  Winnings from settled bets are added to the balance of your betting account. Any funds/winnings credited to an account in error are not available for use, and SportPesa reserves the right to void any transaction involving such funds and/or withdraw the relevant amount from your account and/or reverse the transaction, either at the time or retrospectively.

10.8.5  In the case of Multi Bets (e.g. doubles, trebles, 4-folds, etc.) placed in the form of a combination of multiples through the bet slip (e.g. 3 X Doubles, 2 X Trebles), all bets submitted through this combination will be settled once the final event in the combination has been settled. For example, should the Customer select three markets in the Customer's bet slip and place the maximum combination of three Doubles, all three Doubles will not be settled until the final market has been settled*.
*Some matches may have a FT period of eighty 80 (eighty) minutes as per FIFA regulations such matches include; U/16, U/17, Women Seniors, some international friendly games etc.

10.8.6  Should SportPesa decide to close the Customer's account for any reason, bets which have already been placed and accepted within the general Terms and Conditions and sports rules will not be voided, and the Customer will be paid any accrued winnings at the discretion of SportPesa. Should security questions arise in relation to an account, SportPesa reserves the right to void such transactions (bets) within the legal and regulatory scope, retain and exercise its right of lien on such winnings and remit any amounts less any applicable charges.

10.9  Errors

10.9.1  SportPesa recognises that whilst it takes all possible steps to prevent errors during the course of betting transactions, errors may arise as a result of, inter alia, computer hardware and or computer software or human errors. Such errors may include the failure of the computer system to reject certain betting transactions e.g. related bets or betting transactions that exceed the limit impositions, or reflect the incorrect odds or handicaps or have an event (other than an In-Running event), open after the scheduled start time.  In all these events SportPesa shall be entitled to correct these errors or cancel the betting transactions.  SportPesa will endeavour to communicate with the Customer with regard to any correction/cancellation, the failure by the Customer to receive such communication shall not entitle the Customer to contend for the existence of a valid and binding betting transaction.

10.9.2  SportPesa reserves the right to correct any errors in odds offered by SportPesa at any time by substituting the corrected odds as determined by SportPesa, in its sole discretion in respect of the event concerned, for the original SportPesa price, regardless of whether or not the bet has been struck, in which event you will be deemed to have been offered and where applicable, accepted and accordingly the bet to have been struck at the corrected odds.

10.9.3  SportPesa reserves the right to correct any errors in sports betting handicaps offered by SportPesa at any time by substituting the corrected sports betting handicaps as determined by SportPesa, in its sole discretion in respect of the event concerned, regardless of whether or not the bet has been struck, in which event you will be deemed to have been offered and where applicable, accepted the corrected sports betting handicaps and accordingly the bet to have been struck at the corrected sports betting handicaps.

10.9.4  If a Customer should realise or suspect that SportPesa's computer system and/or its employees or agents may have made an error in accepting a betting transaction, then the Customer is urged to communicate with SportPesa to determine whether in fact an error has taken place and thereby avoid the potential dispute and disappointment when the betting transaction concerned has been corrected or cancelled.

10.9.5  It must be borne in mind that the Western Cape Gambling Board has held that Bookmakers may, in compliance with its Terms and Conditions, retrospectively void or amend bets which were erroneously accepted in conflict with the SportPesa's Terms and Conditions.

10.9.6  SportPesa reserves the right to correct results where they have been previously incorrectly processed and paid. SportPesa accounts which have been incorrectly credited with incorrect winnings as a result will be adjusted to reflect the corrected position or where Customers are incorrectly paid in cash with incorrect winnings, then the incorrect winnings will be deducted from Customers' SportPesa account, and account holders hereby authorise SportPesa to do so and also waive all and any claim which they may have against SportPesa for payment of any amount incorrectly credited to their accounts or incorrectly paid to them in cash.

10.9.7  Any error in venue, time, date, team composition, identity of any competitor or result of any past event in respect of any event advertised by SportPesa, shall not entitle the Customer to a refund of stakes or to void the bet concerned.

10.9.8  SportPesa assumes no responsibility for typing, transmission and/or evaluation errors. In particular, SportPesa reserves its right to correct obvious errors - even after the event - with the input of betting odds and/or the evaluation of betting results (e.g. odds-related, team-related, event-related errors) or declare affected bets void. SportPesa also assumes no liability for correctness, completeness or up-to-minute preciseness of the information services provided, for example live scores and result messages sent via e-mail or SMS. The stake is exclusively the amount confirmed and recorded by SportPesa. In case the erroneous event/market is cancelled all bets are void and will be shown as "won" with odds of 1.00.

10.9.9  While SportPesa will endeavour to ensure complete accuracy in relation to the announcement, publication and issue of prices, off-times (starting times of events) and results, it does not accept responsibility for any errors which may arise in this regard and reserves the right to correct any such errors in such manner as it may determine in its sole discretion. The Customer indemnifies and holds SportPesa harmless in respect of any losses, whether potential or actual and direct or indirect, which may be suffered in consequence of any such error.

11.1  Single Bet

Single bets are the simplest form of betting. You predict an outcome, specify the desired stake and place the bet. If your prediction proves correct, you win the bet. The winnings are calculated by multiplying the odds by the stake.

(a)  Single Bet via USSD

You may place a bet through USSD by messaging *120*47773# and from options select (1) Highlight Games (2) Today's Football Games (3) Other Sports. Select one of the above options to present sports or matches you want to bet on. Here you identify the match you are betting by its menu number and via your selection you can pick a market. A Home Win is 1, an Away Win is 2 and a Draw is X. You indicate much you want to stake by adding your stake at the end of the bet. 100 ZAR. is 100. So, to bet 100 ZAR. on a match predicting a Home Win, you select (1) for Home Win, Confirm Bet, add 100 ZAR (100) to Stake and confirm payment via menu options provided.

Bet Slip confirmation from the SportPesa will be available to view on your registered mobile line confirming your bet with its possible win (The winnings are calculated by multiplying the odds by the stake. (e.g 2.36*100=236)

You can cancel a Single Bet placed via USSD within 10 (ten) minutes from the bet being placed, however not after the Kick-off of the game.

To Cancel a Single Bet, placed via USSD you need access the Cancel option on the company USSD Main Menu SportPesa registered mobile. Follow clear instructions to enter the BetID via menu input method.

Upon successful cancellation of the bet, a confirmation message will be sent to you. Message will resemble something like below (subject to small change) e.g.

BetID 6918 was CANCELLED SUCCESSFULLY. ZAR 100 was sent back to your S-PESA account. Your S-PESA balance is ZAR 38,193

(b)  Single Bet through the SportPesa Website

You may place a single bet through the SportPesa Website (www.SportPesa.co.za).

The Website is very easy to navigate and all you need to do is follow the prompts to get to the game that interests you then click on the team you want to win on full time and a betting slip will appear. You then enter the amount you wish to bet with; to conclude your transaction, make sure to click on "PLACE A BET". A confirmation message will appear on the Website screen informing you of the details of your placed bet and the Single Bet ID. e.g.

You placed BetID 6918 on West HAM VS Manchester City, 1. Amount: ZAR 100. POSSIBLE WIN ZAR 236. S-PESA balance is ZAR 38,093.

Once placed through the SportPesa Website, a single bet may not be cancelled from the Website. Therefore, you must be sure that you wish to place the bet before clicking on the confirmation button. However, you may still cancel the bet by USSD within 10 minutes of placing it, but not after the kick-off of the game. To Cancel a Single Bet, placed via USSD you need access the Cancel option on the Company USSD Main Menu SportPesa registered mobile. Follow clear instructions to enter the BetID via menu input method.

Upon successful cancellation of the bet, a confirmation message will be sent to you. Message will resemble something like below (subject to small change) e.g.

BetID 6918 was CANCELLED SUCCESSFULLY. ZAR 100 was sent back to your S-PESA account. Your S-PESA balance is ZAR 3,819

11.2  Multi Bet

11.2.1  If you place bets on two or more games, they are automatically displayed as a Multi Bet. The returns are calculated by multiplying the displayed prices of all the individual games. Please note that a Multi Bet does not pay out anything unless all your predictions turn out to be correct. With a Multi Bet, you can combine up to twenty games.

11.2.2  Multi Bets will be subject to the win limit as per the maximum winnings table above, per Customer.  If any Multi Bet is accepted by SportPesa over this limit, the said bets will be adjusted to the prescribed limit at the same odds, whether they are winning bets or losing bets and winnings reduced and paid out accordingly.

11.2.3  No Multi Bet will be accepted where two legs of the Multi Bet can be placed on and relate to the same individual event.  For example, where one leg of a double is for Federer to win a tennis match and the second leg is for him to win in three sets.  The two bets are connected in that they relate to the same event.  Should any bets be erroneously accepted by SportPesa, the stakes will be equally divided between the selections which are connected.

11.2.4   Similarly, two legs of a Multi Bet cannot be placed from the same individual event.  For example, Everton is playing Liverpool and you select Everton to win as your first leg, you cannot now add an additional selection from within the same game to form another leg of your Multi Bet.

11.2.5  If any selection in a Multi Bet becomes or is deemed void, the money staked on that part of the bet which is void shall be placed on the remaining selections which comprise the Multi Bet and the remaining selections of the bet shall stand.   For example, if one match in a quadruple bet becomes void, the bet becomes a treble.  If one leg of a Multi Bet remains, that bet will stand as a single bet.

An example of a Multi Bet would be: Man Utd win (1.35), Arsenal win (1.75), Real Madrid win (2.00). To calculate your possible winnings, simply multiply the ODDS FOR EACH PREDICTION YOU HAVE SELECTED 1.35 x 1.75 x 2.00= 4.72. This means that, if your three selections win, you will be returned 4.72 times your bet Amount. E.g. 4.72 x ZAR 200 = ZAR 944. Where 4.72 is your total odds inclusive of stake, ZAR 200 is your bet amount/stake and ZAR 944 is your possible total return.

(a)  Multi Bet via USSD

Using your SportPesa registered phone call *120*47773# to access SportPesa USSD menu. From menu options navigate to Sports you want to wager on and select a match. Once a match is selected you have menu options to allow you to add additional matches to build up Multi Bet.  When you have made your selection use menu options to add stake and place a bet.

You will receive a confirmation notification from SportPesa containing all the details of the bet you have just placed.

You may cancel a Multi Bet placed via USSD within ten minutes from placing the bet, however not after the Kick-off of the game.

To Cancel a Multi Bet, placed via USSD you need to access the Cancel Menu option from Company USSD Main Menu via your Company registered mobile and input Bet ID to SportPesa via menu option format presented.

Upon successful cancellation of the bet, a confirmation message will be sent to you: e.g.

BetID 7687 was CANCELLED SUCCESSFULLY. ZAR 100 was sent back to your S-PESA account. Your S-PESA balance is ZAR 38,193

(b)  Multi Bet through the SportPesa Website

You may place a Multi Bet through the SportPesa Website www.SportPesa.co.za.

The SportPesa Website is very easy to navigate and all you need to do is follow the prompts to get to the games that interests you. You then click on the team you want to place a bet on, and it will populate to a betting slip. Repeat the process to capture your Multi Bet until such a time as you have selected all the markets you want to include in your Multi Bet. You can then enter the stake, and conclude placing your bet by clicking on "PLACE A BET". A confirmation message will appear on the Website screen informing you of the details of your placed bet and the Multi Bet ID.

Once placed, a Multi Bet may not be cancelled from the Website. Therefore, you must be sure that you wish to place the bet before clicking on the confirmation button. However, you may still cancel the bet by USSD within 10 (ten) minutes of placing it, but not after the Kick-off of the game. In this instance you need access Company USSD Main Menu from your SportPesa registered mobile and navigate to Cancel option. Follow the instructions to enter the Bet ID and Cancel your Multi Bet. A cancelation confirmation message will be sent to you.

12.1  Soccer/Football

12.1.1  Rules

12.1.1.1  Duration of Match

12.1.1.1.1  All soccer bets will be settled on the score at Full-Time (90 (ninety) minutes and stoppage time added by the referee to compensate for injuries to players that require treatment, substitutions or deliberate time-wasting by players) unless otherwise indicated.  Extra Time, Golden Goal and Penalty Shootouts do not count.  Where a bet is struck to "Lift the Cup" or "To Qualify" there shall be no betting on a Draw as Extra Time, Golden Goal or Penalty Shootouts may be required to decide the outcome. Typically, "To Qualify" markets will be offered In-Play/Live.

12.1.1.1.2  Bets on First Half Markets are also settled at the end of the Full-Time. First Half means the point when the official 45 (forty-five) minutes of the first half of the match has elapsed (plus stoppage time added on by the referee to compensate for injuries to players that require treatment, substitutions or deliberate time-wasting by players).

12.1.1.1.3  The exception to this rule is in relation to Friendly matches or tournaments. These matches can be scheduled for an unusual duration (e.g. 60, 80 or 120 minutes) as stipulated by the laws of the competition or as agreed by both sides prior to kick-off. In such instances, all accepted bets will be settled at the end of the applicable game length, as the case may be, which includes time added on by the referee for stoppages, but excludes extra-time and penalty shoot-out, whether the game length is advertised by SportPesa or not. If the game is played in an unusual format (e.g. 3 or 4 periods), then all half-time bets will be voided, but all other accepted bets will be settled on the basis of the result at the end of the applicable game length, as defined in this provision.

12.1.1.1.4  In the event of Extra Time, a new market will be created in our 'Live' section. Should there be an 'Overtime' market offered, said 'Overtime' market will be a different Pre-Match market to predict, yes or no, if the game will extend into Extra Time.

12.1.1.1.5  As for the 'Overtime' market, a 'Penalty Shootout' market, if offered, will be to predict, yes or no, if the game will extend to a penalty shootout.

12.1.1.2  Kick-off

12.1.1.2.1  All bets will be accepted until Kick-off time.  Any bet, other than an In-Play or Live bets, placed after Kick-off time shall be void.  That part of a Multi Bet on a soccer event placed after Kick-off time shall be void but all remaining selections which do not include the match in that Multi Bet will stand.

12.1.1.2.2  Should a match start and be abandoned prior to the completion of Full-Time and an official result is declared by the governing association of the match or event within 24 (twenty-four) hours of abandonment thereof, all relevant bets will be determined on that result notwithstanding any later changes to the result for any reason or any error in the results save that all bets which are dependent on number of goals scored shall be void.

12.1.1.2.3  If a soccer match is officially called off prior to its scheduled completion and an official match result is not declared by the relevant controlling authority within 24 (twenty-four) hours of abandonment, bets not determined at the time the match is called off shall be void.  This exclusion does not apply to bets already determined.

12.1.1.2.4   Bets placed on postponed matches will stand provided the match is played within 48 (forty-eight) hours of the original scheduled Kick-off time and the venue remains the same, failing which those bets shall be void.

12.1.1.2.5  In the event that the result of a match is not made available on the internet or other reliable source within 48 (forty-eight) hours of the scheduled Kick-off, such match shall be made void, provided that an alternate Kick-off has not been scheduled within that same 48 (forty-eight) hour period.  Should a result subsequently be forthcoming it shall be ignored for the purposes of settling bets.

12.1.1.2.6  If a scheduled match does not Kick-off and a team is declared a winner by a walkover by the governing association, then such decision shall not be considered a result for betting purposes and all bets on the match shall be void.

12.1.1.3     Early Betting

Where SportPesa provides betting on individual matches well in advance of the proposed date and bets are taken on those matches, then changes to the proposed date, whether brought forward or delayed, shall be binding on the outcome of the bet.  E.g. Premier League fixtures are available 3-weeks in advance and a selection of Everton is made for that round but Everton's proposed weekend game is brought forward to the midweek as a result of Cup commitments (or any other reason), then the result of the midweek Everton match shall be valid for the settlement of the bets.  Similarly, if the match is postponed for a period of less than 48 (forty-eight) hours, all bets shall be valid.

12.1.1.4  Home and Away

12.1.1.4.1  SportPesa shall display prices on both teams as well as the draw.  The price of the home team will be displayed first followed by the price on the away team, unless the home team is otherwise clearly indicated.

12.1.1.4.2  If a team plays a different opponent to that which is advertised, or if the venue of a match is changed to a different venue, all bets on that match shall be void save that Multi Bets which include that match shall stand whilst all other bets on that match shall be void.

12.1.1.4.3  Where games are played on a neutral ground home and away teams may differ amongst reporting websites but regardless, all bets shall stand.

12.1.2  Soccer Bet Types

12.1.2.1  Match Bet Types

12.1.2.1.1  The Full-Time market shall be settled on the result at the time the referee blows the final whistle at the end of regulation time.

12.1.2.1.2  Double Chance markets will be paid on the completion of a full 90 (ninety) minutes of play.

12.1.2.1.3  The Handicap betting markets will be resulted on the actual 90 (ninety) minute result taking into consideration the handicap (plus or minus) as displayed.

12.1.2.1.4  All of Both Teams To Score/Over/Under Goals, Total Goals Exactly, Correct Score, European and Asian Handicaps, Draw No Bet markets will be settled on the completion of 90 (ninety minutes) including referees' optional time for injuries and stoppages.

12.1.2.1.5  All of 3-Way First Half, Both Teams To Score First Half, Over/Under Goals First Half, European and Asian Handicaps First Half markets will be settled on the completion of the First Half - 45 (forty-five) minutes - including referees' optional time for injuries and stoppages.

12.1.2.2 Combination Bet Types

12.1.2.2.1  Half-Time/Full-Time double result - bets are offered on the double result of the Half-Time result and the Full-Time result.  For example, a selection by the Customer showing Everton-Everton will require Everton to be winning at Half-Time and Everton to be winning at Full-Time.

12.1.2.2.2  The combined Matchbet & Both Teams to Score market will be resulted to the correct one of the six options available.

12.1.2.2.3  Odd/Even Goals Markets: Zero will count as Even for settlement purposes.

12.1.2.3  Goals and Score Bet types

12.1.2.3.1  The Correct Score means to bet on the exact number of goals scored by each team within the official Full-Time. For betting purposes, own goals count for the team in whose favour they have been scored. This market will be paid on the final result after the full 90 (ninety) minutes of play.

12.1.2.3.2  The Correct Score - First Half means to bet on the exact number of goals scored by each team at the end of the first half of the match. For betting purposes, own goals count for the team in whose favour they have been scored. This market will be paid on the result after the first 45 minutes of play plus injury time.

12.1.2.3.3  The Total Goals Over/Under market is to predict whether there will be under or over a certain number of goals in a match. In the event of a match being abandoned before 90 (ninety) minutes have been played, then all bets will be void unless settlement of bets is already determined.

12.1.2.3.4  The Any Other Score option will be resulted as the winner if the correct score is different to the options offered.

12.1.2.3.5  The Both Teams to Score market has two options of Yes (GG) for both teams to scorer, or No (NG) for none or only one team to score (90-minute market). Own goals count to the team credited with the goal. If an event is abandoned after both teams have scored, that result will stand, alternatively all bets will be void.

12.1.2.3.6  The Odd/Even Goals means to predict whether the total goals in the match would be odd (1,3,5, 7...) or even (2,4,6, 8...) Zero goals will be resulted as an Even Number Total Goals. Own goals count. The Odd/Even Goals will be resulted on the total number of goals scored, in 90 minutes, by both sides.  

12.1.2.3.7  The Total Goals will be resulted on the total number of goals scored by both teams in 90 minutes.

12.1.2.3.8  Total Goals Exactly is another 90 (ninety) minute markets that shall be paid on the exact total number of goals scored, including own goals, as per the result.

12.1.2.3.9  The Half Time 3-Way (1X2) market will be paid on the result of that period of play.

12.1.2.3.10  The Half-time Correct Score market will be paid on the final result after a full 45 minutes of play.  Own goals count for this market.

12.1.2.3.11  Over/Under Goals are offered from 0.5 goals to 5.5 goals. If the Customer bets on over 2.5 goals to be scored, the Customer wins if there are three or more goals scored. If the Customer bets on under 2.5 goals, the Customer wins if there are two or less goals scored i.e. 0, 1, or 2 goals.

12.1.2.3.12  Double Chance is to predict either two out of three possible outcomes of a match with one bet.

The following options are available:

• (i) 1 or X - the result is either a home win or draw;
• (ii) X or 2 - the result is either a draw or away win;
• (iii) 1 or 2 - the result is either a home win or away win.

12.1.2.3.13  Euro Handicap 1:0 is to predict the result when the Home team is given an advantage of 1 goal and this is added to their final score. Bets are settled by adding the goal to the Home team score at the end of the Full-Time.

12.1.2.3.14  Euro Handicap 0:1 is to predict the result when the Away team is given an advantage and this is added to their final score. Bets are settled by adding the goal to the Away team score at the end of the Full-Time.

12.1.2.3.15  Asian Handicaps:

Please refer to the following examples regarding settlement of bets:

Handicap Line 0 Ball:

If either team wins by any margin they (the winning team) are to be settled as the winning selection. In the event of a draw all bets are void and stakes are refunded.

Handicap Line 0,0.5 Ball:

Team giving a 0,0.5 ball start:

- Win by any score - All bets on this selection are winners.

- Draw - Half the stakes are refunded on this selection. The other half of the stake is classed as a loser.

- Lose by any score - All bets on the selection are losers.

Team receiving 0,0.5 ball start:

- Win by any score - All bets on this selection are winners.

- Draw - Half the stake is settled at the price of the chosen selection. The other half is refunded to the customer.

- Lose by any score - All bets on the selection are losers.

Handicap Line 0.5 Ball:

Team giving a 0.5 ball start:

- Win by any score - All bets on this selection are winners.

- Draw - All bets on this selection are losers.

- Lose by any score - All bets on this selection are losers.

Team receiving a 0.5 ball start:

- Win by any score - All bets on this selection are winners.

- Draw - All bets on this selection are winners.

- Lose by any score - All bets on this selection are losers.

Handicap Line 0.5,1 Ball:

Team giving a 0.5,1 ball start:

- Win by 2 or more - All bets on this selection are winners.

- Win by exactly 1 - Half the stake is settled at the price of the chosen selection. The other half is refunded to the customer.

- Draw or lose by any score - All bets on this selection are losers.

Team receiving a 0.5,1 ball start:

- Draw or win by any score - All bets on this selection are winners.

- Lose by exactly 1 - Half the stake is refunded to the customer. The other half is classed as a loser.

- Lose by 2 or more - All bets on this selection are losers.

Handicap Line 1 Ball:

Team giving a full (1) ball start:

- Win by 2 or more - All bets on this selection are winners.

- Win by exactly 1 - All bets on this selection are void and refunded to the customer.

- Draw or lose - All bets on this selection are losers.

Team receiving a full (1) ball start:

- Win by any score or draw - All bets on this selection are winners.

- Lose by exactly 1 - All bets on this selection are void and refunded to the customer.

- Lose by 2 or more - All bets on this selection are losers.

Asian Handicap In-Play (Including 1st/2nd Half Bets):

All bets on the Asian Handicap In-Play market are settled according to the score-line for the remainder of the game/half after the bet has been struck, e.g. any goals prior to the bet being placed are ignored for settlement purposes.

1st/2nd Half Asian Handicap:

Bets settled on the relevant half result only.

Extra-Time Asian Handicap In-Play:

Normal In-Play Asian Handicap rules apply but only goals in extra-time count. The score at the start of extra-time is deemed to be 0-0.

12.1.3  In-Play/Live Soccer Rules

12.1.3.1  All markets (except half-time, first half markets, overtime and penalty shootouts) are considered for regular time only.

12.1.3.2  If a match is interrupted and continued within 48 (forty-eight) hours after initial Kick-off, all un-resulted bets will be settled with the final result. Otherwise all undecided bets are considered void.

12.1.3.3  Regular 90 (ninety) Minutes: Markets are based on the result at the end of a scheduled 90 (ninety) minutes play unless otherwise stated. This includes any added injury or stoppage time but does not include Extra-Time (whether fixed time periods or settled by Golden Goal) or a Penalty Shootouts.

12.1.4  E-Sports (Football/Soccer)

12.1.4.1  Settlement will be based on the official result as declared by the relevant governing body of the specified competition, broadcast or game API. Non-runner no bet.

12.1.4.2  An unplayed or postponed match will be treated as a non-runner for settlement purposes unless it is played within 48 hours of the originally scheduled start time.

12.1.4.3  Bets will be void if the fixture is listed incorrectly.

12.1.4.4  In the event of a team name change occurring as a result of a team leaving an organisation, joining another organisation or officially changing their name, all bets will stand.

12.1.4.5  If a match is played before the scheduled start date/time, then all bets placed after the actual starting time will be void. All bets placed before the actual starting time will stand.

12.1.4.6 Match Markets

12.1.4.6.1  If a match is replayed due to a draw, the replayed match will be treated as a separate entity. In the event of a match starting but not being completed, then all bets will be void unless after the start of the match a player is disqualified, in which case the player/team progressing to the next round or being awarded the victory by the governing body of the specified competition, broadcast or game API will be deemed the winner for settlement purposes.

12.1.4.6.2  In the event of a fixture starting but not being completed, bets will be void unless the outcome is already determined.

12.1.4.7  If a player / team is given a walkover before the match starts, all bets will be void.

12.1.4.8  If a match is replayed due to a disconnection or non-player related technical problem, pre-match bets will stand on the replayed match in accordance with the official result. All In-Play/Live bets on the affected match will be void unless the outcome is already determined, and the replayed match will be treated as a separate entity.

12.1.5  'JengaBet'

JengaBet is a Bet Builder product which allows taking related bets on Soccer/Football.

12.1.5.1  General Football Betting Rules

12.1.5.1.1  JengaBets placed on Football apply to 90 minutes plus injury time, unless it is explicitly stated that the bet applies to Extra-time and/or Penalties. For all bets containing such wording, the remaining selections in the bet will be settled on the match [i] (90 minutes plus injury time) result, unless stated otherwise. Match officials determine whether the full 90 minutes and injury time is to be played or has been played, all bets are active unless the match is deemed as abandoned (please refer to 12.1.5.1.7).

12.1.5.1.2  Any reference to 'bet' refers to the entire contents of a JengaBet betslip. Any reference to a 'selection' is in reference to one selection within the related bet. A JengaBet is the aggregate bet comprising of all constituent selections.

12.1.5.1.3  If a player in the bet does not take any part in the match, then the whole bet will be made void, regardless of the rest of the selections within the bet. This rule refers to any player related markets involving both goals and cards. Please refer to section 2 for period related player selections.

12.1.5.1.4  If all the selections within the bet are valid (all players involved within the bet take part within the match), any losing selection within the bet will deem the entire bet a losing bet.

12.1.5.1.5  For any obvious pricing errors, we reserve the right to cancel/void any bets placed at that wrong price. We also reserve the right to cancel/void any bets on events where the venue is changed after the publication of odds.

12.1.5.1.6  All markets will be settled on the result of the match on the day that it is played and completed. Any results that are changed retrospectively, for example: dubious goals panel reviews, results reversed for ineligible players, will not alter the settlement of the market.

12.1.5.1.7  If an event is abandoned, any selections where the outcome has already been decided e.g. half-time result or first team to score, will stand. All other selections will be made void regardless of the score-line at the time of abandonment. Abandoned matches will be deemed to be matches which do not reach their natural conclusion by midnight local time. Matches where a referee removes the players from the field of play for a temporary period, but the remaining minutes of play take place by midnight local time on that same day, will not be deemed as abandoned.

12.1.5.1.8  If an event is postponed before the kick off and subsequently rescheduled to be played less than 48 hours from the original kick off, all bets will stay active and will be settled upon the result of the rescheduled event. If an event is postponed before the kick-off and subsequently rescheduled to be played more than 48 hours from the original kick off, all bets will be voided.

12.1.5.1.9  Any event where the kick-off date/time has been altered well in advance (e.g. to accommodate live TV or to ease fixture congestion) will not be classed as postponed.

12.1.5.1.10  For matches played at a neutral venue, all bets will still count regardless of the order the teams are listed and whether we have indicated it is as being played at a neutral venue (except in the situation of an obvious pricing error, please refer to 12.1.5.1.3).

12.1.5.2  Bet Period Rules

12.1.5.2.1  All below periods (12.1.5.2.2 to 12.1.5.2.7) are periods that can be taken with markets (12.1.5.3.1 to 12.1.5.3.22). For example, a bet containing: 90mins (12.1.5.2.2) period with Who will win? (12.1.5.3.1), you are betting on the result over the entirety of the match (90 mins plus injury time).

12.1.5.2.2  90 mins - This refers to the entirety of the match. All bets involving 90 min selections apply to 90 minutes plus injury time. Match officials determine whether the full 90 minutes and injury time is to be played or has been played. Any event occurring before the official start of the match, during the half time break (any time after the whistle for half time and before the start of the second half) or after the final whistle do not count.

12.1.5.2.3

1st 10 mins - This refers to the first 10 minutes of the match (00:00 and 09:59). For example, a corner awarded in this period but not taken until after 10:00 will not count. Any event that occurs 10:00 or later within the match will not count. Any event occurring before the official start of the match does not count.

12.1.5.2.4  1st half - This refers to the first half of the match only, including any injury time minutes played within it. Any event occurring before the official start of the match or during the half time break (any time after the whistle for half time) will not count.

12.1.5.2.5  2nd half - This refers to the second half of the match only, including any injury time minutes played within it. Any event occurring before the second half (first half or during the half time break) or after the final whistle will not count.

12.1.5.2.6  Each half - This refers to an event happening in both halves of the match. If the chosen event happens in neither half or within only one of the halves this will be deemed a losing selection. Any event occurring before the official start of the match or during the half time break (any time after the whistle for half time and before the start of the second half) or after the final whistle will not count.   For any 'each half' period player related bets, if the player is to participate in any part of the first half then this selection will stand. If they are not to participate in the first half, then this selection will be voided.

12.1.5.2.7  Either half - This refers to an event happening in one, or both halves of the match. If the chosen event doesn't happen within the match this will be deemed a losing selection. Any event occurring before the official start of the match, during the half time break (any time after the whistle for half time and before the start of the second half) or after the final whistle will not count. For any player related bets in relating with 'either half', if the player participates at any point in the match then this selection will stand. For example, for a player to score either half, if they score in the first half but do not play in the second half, this will be a winning selection. If they are not to participate in the match at all then this selection will be voided.

12.1.5.3  Bet Type Settlement Rules

12.1.5.3.1  Who will win?

You are betting on the result, e.g. Team A, Draw or Team B.

12.1.5.3.2  Who will score?

You are betting on whether a nominated player will score a goal.

• In abandoned matches, any player who has already scored at the time of abandonment will be settled as a winner (in relation to this market).
• If the named player does not take part in the match, bets on that player will be made void.
• If the player takes any part in the match, bets will stand.
• Own goals do not count.

12.1.5.3.3  Who will get carded?

You are betting on whether the nominated player will receive a Yellow or Red Card. Only cards shown to players currently on the pitch within the match will count. Cards shown to managers, players on the bench or after the match do not count. If the player does not play, bets taken on the player will be made void.

12.1.5.3.4  How many corners?

You are betting on whether the total number of corners will be above or below the numbers quoted. Only corners that are taken will count. Corners that are indicated as given but subsequently not taken will not count. If a corner is re-taken, it will only count as one corner. Extra-time does not count towards the total.

12.1.5.3.5  How many booking points?

You are betting on whether the total number of booking points is above or below the stated total. Extra-time does not count towards the total nor do booking points received before kick-off and/or after the final whistle. Only cards shown to players currently on the pitch will count. Cards shown to managers or substitutes do not count towards the total. Yellow Card = 10 & Red Card = 25. If a player receives 2 yellow cards and is consequently shown a red card, the player receives a total of 35 booking points.

12.1.5.3.6 How many cards?

You are betting on whether total number of cards is above, below or exactly the stated total. Extra-time does not count towards the total nor do booking points received before kick-off and/or after the final whistle. Only cards shown to players currently on the pitch will count. Cards shown to managers or substitutes do not count towards the total.

Yellow Card = 1 & Red Card = 2. If a player receives 2 yellow cards and is consequently shown a red card, the player receives a total of 3 cards. No player can receive more than 3 cards for settlement purposes. For example, a player receiving a yellow card then a straight red card receives 3 cards for settlement purposes. A player receiving two yellows and consequently a red card receives 3 cards for settlement purposes, also. A straight red on its own counts as 2 cards for settlement purposes.

12.1.5.3.7  Will both teams score?

You are betting on whether both teams will score at least one goal each.

12.1.5.3.8  What will the score be?

You are betting on what the score will be.

12.1.5.3.9  How many goals?

You are betting on how many goals will be scored.

Whether the total number of goals will be above or below (over/under) the stated total. Exactly - How many goals exactly will be scored in the match, e.g. no goals, exactly 1 goal etc. 

12.1.5.3.10  What else will happen?

You are betting on whether a nominated match event will occur (within 90 minutes plus injury time, Extra-Time and/or Penalties do not count), including:

a) Penalty awarded - Whether a penalty will be taken (and subsequently missed/scored). Penalties awarded but rescinded, for any reason, and subsequently are not taken will not be deemed a winning selection.

b) Penalty missed - Whether a penalty will be missed. This is any penalty taken that does not result in a goal from that kick directly. If a penalty is ordered to be retaken, the original penalty will not count towards any official settlement. Only a completed penalty outcome is applicable. If a penalty rebounds from either the woodwork or the goalkeeper and is touched again before a goal is awarded, this will be deemed as a miss.

c) Penalty scored - Whether a penalty will be scored. This is any penalty taken that results in a goal directly from this kick. If a penalty rebounds from either the woodwork or the goalkeeper and is touched again before a goal is awarded, this will be deemed as a miss. Penalties awarded but rescinded and subsequently not taken will not be deemed a winning selection.

d) 2+ penalties awarded - Whether two, or more, penalties will be taken (and subsequently missed/scored). Penalties awarded but rescinded and subsequently not taken will not be deemed as a penalty awarded.

e) 2+ penalties scored - Whether two, or more, penalties will be scored. Penalties scored but ordered to be retaken, the original penalty will not count.

f) Free-kick goal - Whether a free kick will be scored. Any bets involving free-kick goals must be scored directly from a free-kick. Penalties do not count. The player taking the free kick must be the scorer of the goal.

g) Header goal - Whether a header will be scored over the course of the match. A headed goal is a goal that is classed as coming off the player's head or shoulder, whether it is intentional or not. Own goals are excluded.

h) Outside box goal - Whether a goal will be scored from outside of the 18-yard box/penalty area). Own goals are excluded, any other method of goal scored from outside of the penalty area will count, including free kicks.

i) Own goal - Whether an own goal will be scored.

j) Sending off - Whether a player is sent off. Only cards awarded once the player is active in the match will count. Any cards shown after the final whistle do not count. A player to be sent off is settled on any active player that receives a red card, whether that is a straight red card or because of two yellow cards. If the red card is retracted, by VAR or otherwise, then this will not count as a winning selection.

k) Woodwork - Whether the woodwork is hit during active play.

l) Go to extra time - Whether the match will go to extra-time after the 90 minutes, in applicable matches where extra-time can be played.

m) Go to penalties - Whether the match will go to penalties in applicable matches where this can happen. In all other scenarios other than when this is achieved, the selection would be a losing one. 

12.1.5.3.11  How many team goals?

You are betting on how many goals a nominated team will score, including:

a) How many team goals - Whether the total number of team goals in the match will be above or below the stated total.

b) How many goals exactly the nominated team will score in the match, e.g. No Goals, Team A Exactly 1 Goal, Team B Exactly 3 Goals etc. (own goals are included).

12.1.5.3.12  How many goals will a team win by?

You are betting on by what margin a nominated team will win.

12.1.5.3.13  How many team booking points?

You are betting on whether the total number of booking points for your nominated team/teams is above or below the stated total. Only cards shown to players currently on the pitch will count. Cards shown to managers or substitutes do not count towards the total. Neither cards shown after the final whistle nor cards shown in extra-time count towards the total.

Yellow Card = 10 & Red Card = 25. If a player receives 2 yellow cards and is therefore subsequently shown a red car, they receive a total of 35 booking points.

12.1.5.3.14  How many team corners?

You are betting on whether the total number of corners taken by your nominated team/teams will be above or below the numbers quoted. Only corners that are taken will count. Corners that are indicated as given but subsequently not taken will not count. If a corner is re-taken, it will only count as one corner. Extra-time does not count towards the total.

12.1.5.3.15  What else will happen to teams?

You are betting on whether a nominated match event will occur to a nominated team (within 90 minutes plus injury time, Extra-Time and/or Penalties do not count), including:

a) Team penalty taken - Whether a penalty will be taken over by your nominated team. Penalties awarded but rescinded and subsequently not taken will not be deemed a winning selection. Only a completed penalty outcome is applicable.

b) Team penalty missed - Whether a penalty will be missed by your nominated team. This is any penalty taken that does not result in a goal from that kick by the nominated team. Missed penalties that are then re-taken do not count. Only a completed penalty outcome is applicable. If a penalty rebounds from either the woodwork or the goalkeeper and is touched again before a goal is awarded, this will be deemed as a miss.

c) Team penalty scored - Whether a penalty will be scored by your nominated team. If a penalty rebounds from either the woodwork or the goalkeeper and is touched again before a goal is awarded, this will be deemed as a miss. Penalties scored but ordered to be retaken, the original penalty will not count.

d) Team 2+ penalties awarded - Whether two, or more, penalties will be taken by your nominated team. Penalties awarded but rescinded and subsequently not taken will not be deemed as a penalty awarded.

e) Team 2+ penalties scored - Whether two, or more, penalties will be scored by your nominated team. Penalties scored but ordered to be retaken, the original penalty will not count.

f) Team free-kick goal - Whether a free kick will be scored by your nominated team. Any bets involving free-kick goals must be scored directly from a free-kick. Penalties do not count.

g) Team header goal - Whether a header will be scored by your nominated team. A headed goal is a goal that is classed as coming off the player's head or shoulder, whether it is intentional or not. Own goals are excluded.

h) Team outside box goal - Whether a goal will be scored from outside of the 18-yard box/penalty area by your nominated team. Own goals are excluded. Any goal from outside of the box will be classed as a winner, intentional or not. Free kicks are included.

i) Team sending off - Whether a player, for your nominated team only, is sent off. Only cards awarded once the player is active in the match will count. Any cards shown after the final whistle do not count. A player to be sent off is settled on any active player that receives a red card, whether that is a straight red card or automatically resulting from 2 yellow cards.

j) Team clean sheet - Whether your nominated team will keep a clean sheet. For example, 0-0, 1-0 to your team, 2-0 to your team etc. would be winning selections.

k) First team to score - Which team will score the first goal. Rescinded and/or disallowed goals do not count, only official goals count. If no goal is scored in the match, this market will be resulted as a loser.

l) Last team to score - Which team will score the last goal. Rescinded and/or disallowed goals do not count, only official goals count. If no goal is scored in the match, this market will be resulted as a loser.

m) First corner - Which team will be awarded and subsequently take the first corner. If no corners are awarded in the specified period, this would be a losing selection.

n) Last corner - Which team will be awarded and subsequently take the last corner of the match. If no corners are awarded in the specified period, this would be a losing selection.

o) Most corners - Which team will take the most corners in the match. If the match corner count is level at full-time, the selection will be a losing one. Your nominated team needs to get more than the opponents for this to be a winning selection.

p) First card - Which team will be awarded the first card, yellow or red, in the match. If no cards are awarded in the specified period, this would be a losing selection.

q) Last card - Which team will be awarded the last card, yellow or red, in the match. If no cards are awarded in the specified period, this would be a losing selection.

r) Most booking points - Which team will receive the most booking points in the match. If no booking points are awarded (no cards shown) in the match, this will be resulted as a loser. Your nominated team must receive more booking points than the opponent for this to be a winning selection. Yellow Card = 10 & Red Card = 25. If a player receives 2 yellow cards and is therefore subsequently shown a red card, they receive a total of 35 booking points.

s) Most cards - Which team will receive the most cards in the match. If no cards are shown in the match, this will be resulted as a loser. Your nominated team must receive more cards than the opponent for this to be a winning selection.

Yellow Card = 1 card & Red Card = 2 cards. If a player receives 2 yellow cards and is therefore subsequently shown a red card, they receive a total of 3 cards. The maximum cards one player can receive is 3. A straight red card equates to 2 cards.

12.1.5.3.16  Which player will score first/last?

You are betting on which player will score the first/last goal within the match.

a) Bets will be settled according to which player scores the first/last goal for their own team during the match.

b) Own goals do not count. For example, of you have bet a player to score the first goal in the match and the first goal was an own goal, then the bet will be settled on the next goal that is scored. In this same scenario the scorer of the first goal, which is not an own goal, will be settled as the first goal scorer.

c) In relation to "Which player will score first?', if your player has not participated in the match at the point the first goal is scored, selections will be made void.

d) In relation to 'Which player will score last?', if your player has participated in the match before or during the time the last goal is scored, related selections will stand.

e) If no goal is scored in the match, or only own goals have been scored in the match, any selections on a player to score first or last will be resulted as losing selections, if they have participated in the relevant time-frame as stated in the above two points.

12.1.5.3.17  How many player goals?

You are betting on whether the nominated player will score 1+/2+ or 3+ goals in the match. Own goals are excluded.

12.1.5.3.18  How will a player score?

You are betting on the method by which the nominated player will score, with the following options available (own goals are excluded for all):

a) Header - the nominated player scores a goal that is classed as coming off the player's head  or shoulder, whether it is intentional or not.

b) Free Kick - the nominated player scores a direct free kick for their own team.

c) Outside of the box - the nominated player scores from outside of the 18-yard penalty area for their own team. Free kick scored from outside of the box counts as a winning selection.

d) Penalty - the nominated player scores a penalty for their own team. The goal must be scored directly from this penalty. A re-bound from a penalty will not be classified as a goal scored by penalty.

12.1.5.3.19  Who will get carded or sent off?

You are betting on (for the carded element) whether a nominated player will receive a yellow or red card.

• (i)  You are betting on (for the sent off element) whether a nominated player will receive a red card. Only cards awarded once the player is active in the match will count. Any cards shown after the final whistle or during the half time period do not count. A player to be sent off is settled on any active player that receives a red card, whether that is a straight red card or 2 yellow cards and is therefore subsequently shown a red card.
• (ii)  Cards shown before kick-off, during the half-time interval or after full time will not count. Cards shown to players or officials who do not constitute active on-field players do not count.

a) First player carded - Which player will be awarded the first card, yellow or red, in the match. If no cards are awarded in the specified period, these selections will be losing selections.

b) First team player carded - Which player will be awarded the first card, yellow or red, for their team only in the match. If no cards are awarded in the specified period, these selections will be losing selections. 

12.1.5.3.20  What is the double chance?

You are betting on the match (or specified period) ending in one of the two displayed outcomes. For example, Team A/Draw would require the match (or specified period) to end with Team A winning, or a draw in order to be a winning selection.

12.1.5.3.21  Who will be ahead at half-time/full-time?

You are betting on the result of the match at half-time and at full-time, both need to be correct in order to be a winning selection.

12.1.5.3.22  How many team cards?

You are betting on the number of cards for the nominated team during the match. Only cards shown to players on the pitch during active periods of the match will count, cards shown to managers or substitutes do not count.

a) Only one yellow card will count for a second bookable offence. Two yellows that consequently lead to a red card will count as three cards total. The same applies for a yellow card followed by a straight red card. The maximum card count one player can be issued with is three.

b) Cards shown before kick-off, during the half time interval or after full time will not count. Cards shown to players or officials who do not constitute active on-field players do not count.

12.1.5.3.23  How will a team win?

You are betting on different markets relating to how a team will win, including:

a) Winning margin - By what margin the nominated team will win by.

b) Win to nil - Whether the nominated team wins to nil. For example, your nominated team winning 1-0, 2-0 etc. would result in this being a winning selection.

c) Win from behind - Whether the nominated team wins the match (or specified period) from behind.

d) Win in extra-time - Whether your nominated team wins the tie in extra-time. To be a winning selection your team must win the extra-time period (2 x 15 minutes plus injury time unless otherwise stated). If the match does not go to extra-time this will be a losing selection. If a fixture is postponed, normal postponed match rules apply. If a fixture is abandoned, normal abandoned match rules apply.

e) Win on penalties - Whether your nominated team wins the tie after penalties. Bets are settled only on fixtures that go to penalties. If the match does not go to penalties this will be a losing selection. If a fixture is postponed, normal postponed match rules apply. If a fixture is abandoned, normal abandoned match rules apply.

f) Qualify - Whether your nominated team qualifies to the next round of the next round of fixtures in the specified tournament/cup/league. If a fixture is postponed normal postponed match rules apply. If a fixture is abandoned normal abandoned match rules apply. In the event of a forfeit or bye for either team, please refer to the postponed rules (1.8).

[i] Match refers to 90 minutes plus injury time, unless it is explicitly stated that the bet applies to Extra-time and/or Penalties. Match officials determine whether the full 90 minutes and injury time has been played. [i] Active (in a match context) refers to periods of play within the match. Before the official start of the match, after the whistle for half-time up until the official start of the second half, and after the final whistle will not count as active periods. Active in reference to a player refers to a player on the pitch during the relevant periods of play within the match.

12.2  Boxing and Mixed Martial Arts (MMA)

12.2.1  The boxing match is deemed to have started when the bell is rung for the beginning of the 1st (first) round.

12.2.2  The result at the end of the boxing contest is final. This includes any recounts of the judges' scorecards.

12.2.3  Any subsequent changes made by governing bodies do not count for betting purposes.

12.2.4  A price may be offered for a draw and in the event of that occurring, bets on either boxer to win will be losing bets. If no draw is offered and a draw is the result, all bets will be void and stakes returned - this includes a fight which ends in a Majority Draw.

12.2.5 Any boxing match declared a 'Technical Draw' will result in a draw being deemed the winning option.

12.2.6  Where the boxing match takes place in a country different from the original country, all bets will still be valid. However, if either fighter is replaced with another fighter, all bets will be void and stakes returned.

12.2.7  Where the boxing match does not take place for any reason on the original date and is not played within 24 (twenty-four) hours after the original start date, then all bets will be void.

12.2.8  All bets will have action (will stand) regardless of changes to the number of rounds to be fought.

12.2.9  The SportPesa Terms and Conditions apply; where conflict arises with regards to boxing matches, between these special rules and the SportPesa general Terms and Conditions, these special rules shall take precedence.

12.3  Basketball

Game Betting

12.3.1  All games must start on the scheduled date (local stadium time) for bets to stand.

12.3.2  If a match venue is changed, bets already placed will stand providing the home team is still designated as such. If the home and away team for a listed match play the fixture at the away team venue then bets will stand providing the home team is still officially designated as such, otherwise bets will be void.

12.3.3  All pre-game bets include overtime unless otherwise stated.

12.3.4 If a game has been postponed or cancelled before its due start time, then all bets thereon shall be void.

12.3.5  If a game is abandoned or terminated at any time up to 5 (five) minutes before the scheduled game end time, then all bets shall be void unless they have already been determined.

12.3.6  Two-way markets are settled on score at the end of the prescribed match time. No Draws are quoted as there has to be a winner at the end of the match. Should the teams be tied on points scored at the end of the prescribed match time, Overtime will be played to determine the winner.

Handicap bets

12.3.7  Handicap bets are settled on the result at the end of the controlling authority's prescribed match time and do not include overtime.

In-Play/Live Basketball Rules

12.3.8  If a match is interrupted or postponed and is not continued within 48 (forty-eight) hours after initial start date, betting will be void.

12.3.9  If odds were offered with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.

12.3.10  If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.

12.3.11  In-Play Half Bets INCLUDE Overtime:

The first half must be completed for first half bets to stand, unless settlement of bets is already determined. If a game is postponed or cancelled after the start, for game and second half bets there must be 5 minutes or less remaining for bets to have action, unless settlement of bets is already determined.

1st/2nd Half Both Teams to Score X Points - Both teams must individually score the stated number of points within the specified half only, including Overtime if played.

12.3.12  In-Play Quarter Bets INCLUDE Overtime:

The quarter must be completed for bets to have action, unless settlement of bets is already determined.

1st/2nd/3rd/4th Quarter Both Teams to Score X Points - Both teams must individually score the stated number of points within the specified quarter only, including Overtime if played.

12.4 Tennis

12.4.1  A tennis match is deemed to have commenced with the first serve and the player who progresses to the next round or wins the tournament if in a final, will be deemed the winner. However, if a match is a walkover or ends prematurely for any reason, all single match bets thereon shall be void and Multi Bets will be recalculated excluding that leg. Any player withdrawing from the tournament, after starting, by way of walkover, disqualification, illness or injury or any other reason shall be a loser in the outright market.

12.4.2  Any bet placed after the start of a particular match shall be void, unless the bet is struck 'In-Play' or 'Live', and where included in a Multi Bet, the remainder of a bet will stand and the odds adjusted accordingly.

12.4.3  In the event of a match starting but not being completed, then all bets (including set betting but excluding those contingencies that have been finalised) shall be void for that match

12.4.4  In the event of the statutory number of sets being changed or differing from those offered for betting purposes match bets will stand, but set betting and its derivatives shall be void.

12.4.5  All outright tournament bets, where offered, shall stand irrespective of whether or not the player competes. These bets are treated as ante post bets.

12.4.6  In the event of any of the following circumstances all bets will stand:

12.4.6.1  a change of schedule and/or day of match. However, Match selections are void if match is not played with 72 (seventy-two) hours;

12.4.6.2  a change of venue, provided that the surface remains the same.

12.4.6.3  a change from indoor court to outdoor court or vice versa, provided that the surface remains the same.

12.4.7  First Set Winner - In the event of the first set not being completed bets will be void.

12.4.8  For Set betting, bets are void:

12.4.8.1 if the statutory number of sets are not completed or are changed;

12.4.8.2  if the match does not start or is unfinished due to either players' incapacity or disqualification.

12.4.9  If a super tie-break is used to decide the final set, this is counted as a set consisting of one game.

12.4.10  Markets Based on Total Games/ Games Handicap, Including In-Play/Live

12.4.10.1  These general rules apply to Games in Individual Sets, Games in Match, Player Games, and Handicap Betting (based on games won).

12.4.10.2 The Handicap, Total Games in Match and Player Games markets are based on a statutory number of sets.

12.4.11.3  In the event of forfeited points/games, these will count for final settlement.

12.4.11.4  In the event of retirement, disqualification or change of surface mid-match, bets will be void unless there is no conceivable way the set and/or match could be played to its natural conclusion without unconditionally determining the result of that market.

E.g. (1) A set is abandoned at 4-4: bets on Over/Under 9.5 games or fewer in the set are settled as winners/losers respectively, since any natural conclusion to the set would have at least 10 games; bets on Over/Under 10.5 games or more are void.

E.g. (2) A best-of-3 sets match is abandoned at 6-4 2-6: bets on Over/Under 23.5 games or fewer in match will be settled as winners/losers respectively, since any natural conclusion to the match would have at least 24 games; bets on Over/Under 24.5 games or more are void.

E.g. (3) A best-of-3 sets match is abandoned at 6-4 4-6 5-5: bets on either player with a handicap of +2.5 or more will be settled as winners, bets on either player with a handicap of -2.5 or less will be settled as losers, and bets on the tie with a handicap of +/- 3 or more will be settled as losers. All bets on handicaps ranging from -2 to +2 will be void.

12.5  Rugby

12.5.1  Unless otherwise stated all Rugby bets are settled on 80 (eighty) minutes play, plus referees' optional time. Extra-time and Penalty Shootouts do not count.

12.5.2  Unless otherwise stated Rugby Sevens and Tens match bets are settled on the specific tournament regulation play and exclude Extra-Time if played.

12.5.3  If a venue is changed from the one advertised then all bets on that match are void.

12.5.4  In the event of a change of opponent from the one advertised then all bets for that match are void.

12.5.5  If a match is abandoned for any reason and there is no official result then all bets not determined during the match shall be void.

12.5.6  Should a match be incomplete, abandoned or postponed all selections shall become void, unless it is resumed or played within 24 (twenty-four) hours of the original scheduled date.

12.5.7  If a match, including friendly matches, is played at a neutral ground, bets will stand regardless of which team is listed as the Home Team.

12.5.8  For Total Points Odd/Even and Team Total Points Odd/Even markets, zero counts as Even for settlement purposes.

12.5.9  For Highest Scoring Half markets, the second half total excludes Extra-Time if played. RefereesÕ optional time is included.

12.6   Cricket

12.6.1  Matches not Played as Listed: If a match venue is changed then bets already placed will stand providing the home team is still designated as such. If the home and away team for a listed match are reversed, then bets placed based on the original listing will be void.

12.6.2  Runs in First 'X' Overs

If the selected number of overs is not complete due to external factors or adverse weather then bets will be void, unless settlement of the bet is already determined. If the natural length of the innings is less than the selected number of overs (e.g. a team is all out in less than the selected overs or reaches their target) then bets will stand. Irrespective of how they are incurred, Extras and Penalty Runs will be included for settlement purposes.

12.6.3  For Odd/Even number of runs: Zero counts as Even for settlement purposes.

12.6.4  Total Runs

Irrespective of how they are incurred, Extras and Penalty Runs will be included for settlement purposes. In matches decided by a Super-Over, runs scored during the Super-Over will not count for settlement purposes. The following minimum number of overs must be scheduled otherwise all bets are void, unless settlement is already determined.

Twenty20 Matches - The full 20 overs for each team.

One Day Matches - At least 40 overs for each team.

Test and First Class Matches - The whole match counts. In drawn matches there must be a minimum of 200 overs bowled.

12.7 Motor Sport

12.7.1  General:

All race bets are settled on the official classification from the Federation Internationale de l'Automobile (FIA), the sport's governing body, at the time of the podium presentation.

12.7.2  Match Betting/Group Betting: Two drivers or constructors may be paired/put in a group for betting purposes and prices offered on which of them will finish in a higher position in the Drivers/Constructors Championship standings, as specified by the FIA, and in accordance with their official rules. Minimum 16 races must take place for bets to stand.

12.7.3  Race Match Betting:

Bets will be settled on the official classification at the time of the podium presentation

12.8 Handball

12.8.1  Match Betting:

Unless otherwise stated all bets will be settled based on the score at the end of regulation time and excluding overtime if played. All match betting markets are based on the result at the end of a scheduled 60 minutes play unless otherwise stated. If the scheduled 60 minutes is not played then bets will be void, with the exception of game propositions (props) where the result has already been determined. Specifically for any competition that uses a Mercy Rule, in the event of such a Rule being called in a match, all bets will stand on the score at the time.

12.8.2  If a match venue is changed then bets already placed will stand providing the home team is still designated as such. If the home and away team for a listed match play the fixture at the away team venue then bets will stand providing the home team is still officially designated as such, otherwise bets will be void.

12.8.3  Matches Postponed or Cancelled:

Any postponed or cancelled matches will be treated as a non-runner for settling purposes unless it is played within 48 hours of the original start time.

12.8.4  Game Props. (Propositions):

All game props, including the following markets, will be settled on regulation time only and exclude overtime if played: Team with Highest Scoring Half/Highest Scoring Half/Game Total Over-Under/1st Half Total Over-Under/Double Chance.

12.  Ice Hockey

12.9.1  General:

All games must start on the scheduled date (local stadium time) for bets to have action (to stand). If a match venue is changed, bets already placed will stand providing the home team is still designated as such. If the home and away team for a listed match play the fixture at the away team venue then bets will stand providing the home team is still officially designated as such, otherwise bets will be void.

Betting on a team to win is based on scheduled 3 x 20 minute periods plus overtime/shootouts for markets labelled as '2-Way Winner', where Overtime is Included.

Betting on a team to win can also take place on a '3-Way Winner' market where the result will be based on the outcome at the end of the 3 x 20 minute periods, Excluding Overtime (and where the Draw can be the winner).

12.9.10  Total Goals:

12.9.10.1  Betting on Over/Under Total Goals will also have two options, including Overtime and Penalties, and on Full Time (that is Excluding Overtime). These options will be clearly labelled.

12.9.10.2  For Total Goals Odd/Even: Zero counts as Even for settlement purposes.

12.10  Volleyball

12.10.1  The following markets will be void if the match is not completed, unless the specific market outcome is already determined:

• (i)  To Win the Match (2-Way Winner);
• (ii)  Total Points Over/Under
• (iii)    Correct Set Score

12.10.2  For individual set markets, in the event of the set not being completed, bets will be void, unless the specific market outcome is already determined:

• i) 1st Set Winner (or any Set Winner, be it offered)
• (ii)  1st Set Points Handicap (or any Set Points Handicap, be it offered)
• (iii)  1st Set Total Points (or any Set Total Points, be it offered)

12.10.3  In the event of referee enforced point deductions, official results will be used for settlement purposes, on all markets.

12.10.4  If a match venue is changed then bets already placed will stand providing the home team is still designated as such. If the home and away team for a listed match play the fixture at the away team venue then bets will stand providing the home team is still officially designated as such, otherwise bets will be void.

12.10.5  An unplayed or postponed match will be treated as a non-runner for settling purposes unless it is played within 48 hours of the original start time.

The following Terms and Conditions shall apply to Lucky Numbers Betting:

1. All Lucky Numbers bets for a specific draw must be placed and confirmed before the draw cutoff, as well as before the first number is drawn for the wagered bet.
2. If for any reason a bet is placed after the first number is drawn, the wagers will be voided and the full stake will be refunded.
3. If a draw time is re-scheduled, the draw will be cancelled, and all affected wagers will be refunded. A new draw may be introduced with the re-scheduled time slot.
4. Lucky Numbers draws shall be resulted in accordance with the first result obtained from the official Lucky Numbers website. If any mistakes and/or alternative submissions are published, the draw will be cancelled and all wagers will be refunded.
5. All wagers that cannot be settled for any reason will be voided and refunded.
6. All Lucky Numbers betting markets are fixed odds bets, with one outcome, a win or a loss. No consolation prizes are offered for any draws and/or markets. All of the selected numbers drawn must match the wager entry in any order or must match the wagered market and must have resulted correctly for the bet to win.
7. In standard bet markets, all the numbers selected for a wager must be drawn in order for it to be a winning bet. As an example, if four numbers are selected (Market 4 Numbers) at the odds of 2275/1 and three of those four selected numbers are drawn, there is no win and no payout.
8. For a successful wager, the player must select a market type, select the numbers or expected market outcome for a draw, choose the wager stake and make the bet before the Lucky Numbers draw has its first ball drawn or the cutoff countdown has expired, after which the results must be published correctly. Following the publishing of valid Lucky Numbers results, all wager payouts will be paid directly to the player's account wallet.
9. If any of the draws expire before the wager is finalised, these wagers may be moved to the next available draw by the player or they can be cancelled.

Market Type & Description

Each Lucky Numbers draw offers a variety of the following fixed odds markets:

1. The sum of balls drawn will be odd or even

The sum of the regular balls drawn will be odd or even.

2. The sum of balls drawn will be over or under

The sum of the regular balls drawn will be over or under the set boundary.

3. The sum of the regular balls drawn will be within a specified range

There are fourteen different ranges within which the player may predict the winning total.

3. The bonus ball drawn will be odd or even    

The player wagers whether the bonus ball drawn will be odd or even. This bet option is only available for lotteries with one bonus ball.

4. The sum of the bonus balls drawn will be odd or even

The player wagers whether the sum of the bonus balls drawn will be odd or even. This bet option is only available for lotteries with two bonus balls.

5. The bonus ball drawn will be over or under

The player wagers whether the bonus ball will be over or under the set boundary. This bet option is only available for lotteries with one bonus ball.

6. The sum of the bonus balls drawn will be over or under      

The player wagers whether the sum of the bonus balls drawn will be over or under the set boundary. This bet option is only available for Lucky Numbers games with two bonus balls.

7. The bonus ball drawn will be a single digit number

The player wagers whether the bonus ball will be a single digit number. In Lucky Numbers games with two bonus balls, at least one bonus ball needs to be a single digit for the player to claim the winning. This market is not available for the draw types where there are only single digit numbers in the bonus ball draw.

8. The bonus ball drawn will be the same number as one of the regular balls drawn 

The player wagers whether the bonus ball will be the same number as one of the balls in the regular draw. In the case where two bonus balls are drawn from the additional drum, the player claims the winning if either of the bonus balls drawn is equal to any ball drawn in the regular draw.

9. The sum of the bonus balls drawn will be within a specified range

The player wagers whether the bonus ball drawn will be within one of the 5 ranges offered. This bet option is only available for Lucky Numbers games with one bonus ball.

10. The sum of the regular balls and the bonus balls will be over or under

The player wagers whether the sum of the numbers drawn including the bonus ball will be over or under the set boundary.

11. Standard bet (without bonus ball)

Depending on the type of the Lucky Numbers game, players select numbers that they believe will be drawn; in order to claim the winning the player must predict all drawn numbers. All numbers selected in one bet must be drawn in order for it to be a winning bet.

12. Standard bet (incl. bonus ball in the same drum)     

The players select numbers based on the rules of the Standard bet, but the probability of winning is increased as the hit of the bonus ball will count as well. All numbers selected in one bet must be drawn in order for it to be a winning bet.

13. Standard bet (incl. bonus ball from the additional drum)    

The players choose numbers based on the rules of the Standard bet, but the probability of winning is increased as the hit of the bonus ball will count as well. In the case where there are two bonus balls drawn, the player must match the numbers selected from the regular draw, and one of the bonus balls to claim the winning. All numbers selected in one bet must be drawn in order for it to be a winning bet.

Minimum and Maximum Stake, and Limits

The minimum bet on all Lucky Numbers markets will be R1.- (One South African Rand).

The maximum bet on all Lucky Numbers markets will be R5,000.- (Five thousand South African Rand).

No customer shall be allowed to take bets exceeding the maximum stake on any market, irrespective of the odds offered on said market.

The maximum amount that can be won on any Lucky Numbers market by a customer is R1,000,000.- (One million South African Rand)

These Terms and Conditions apply to all Customers participating in BetGames offered by SportPesa.

14.1 By participating in BetGames, You agree to be bound by these Terms, as well as SportPesa's general Terms and Conditions, Privacy Policy, and any other relevant policies or guidelines

14.2 BetGames consist of various live games, including but not limited to

1. Skyward
2. Lucky 7
3. Lucky 5
4. Lucky 6
5. War of Bets
6. Bet on Poke
7. Football Grid
8. 6+ Poker Game
9. Bet on Baccarat
10. Dice Duel
11. Wheel of Fortune
12. Classic Wheel Game
13. Classic Roulette
14. Live Roulette

14.3

14.3.1 You must be at least 18 years old or of legal gambling age in your jurisdiction to participate in BetGames.

14.3.2 Participation in BetGames is void where prohibited by law. It is Your responsibility to ensure that Your participation complies with the laws applicable to You.

14.4

14.4.1 To participate in BetGames, You must have an active SportPesa account.

14.4.2 You are responsible for ensuring that all personal information provided during registration is accurate and up-to-date.

14.4

14.4.1 To participate in BetGames, You must have an active SportPesa account.

14.4.2 You are responsible for ensuring that all personal information provided during registration is accurate and up-to-date.

14.5

14.5.1 BetGames consist of various live games, including but not limited to 14.2. The specific rules for each game will be available on the BetGames platform.

14.5.2 The outcome of each game is determined by a live dealer or an automated system, and the results are final.

14.5.3 All bets placed on BetGames are binding and cannot be cancelled or amended once confirmed.

14.6

14.6.1 Winnings from BetGames will be credited to Your SportPesa account immediately after the game result is determined.

14.6.2 SportPesa reserves the right to withhold or void any winnings if We suspect any irregularity, fraud, or breach of these Terms.

14.7

14.7.1 SportPesa is not responsible for any technical issues, interruptions, or malfunctions that may affect Your participation in BetGames.

14.7.2 In the event of a system failure or disruption, We reserve the right to void any affected bets.

14.8

14.8.1 SportPesa reserves the right to amend these Terms at any time. Any changes will be communicated to You via the SportPesa platform or email.

14.8.2 Continued participation in BetGames after any amendments have been made constitutes acceptance of the revised Terms.

SportPesa is an appointed agent for Ithotho (PTY) LTD and as such, holds the rights to market and sell Ithotho products.

15.1 INTRODUCTION

15.1.1 These Terms and Conditions will govern the contractual relationship between SportPesa and the Customer of SportPesa.

15.1.2 Any bet placed by the Customer and accepted by SportPesa shall be governed by these Terms and Conditions and the applicable provisions of the Kwa-Zulu Natal Gaming & Betting Board, and any Regulations and Rules made in terms thereof, as amended, FICA, and all other applicable national legislation in force in South Africa.

15.1.3 It shall be the responsibility of the Customer to ensure that he/she is familiar with the prevailing Terms and Conditions, provincial and national legislation. The Customer also undertakes to ensure strict adherence to any policy, guideline or directive issued by the Western Cape Gambling and Racing Board relating to the Customer or to betting generally. The rules and regulations of the Kwa-Zulu Natal Gaming & Betting Board can be read at www.kzngbb.org.za. Various links can also be found on the Ithotho Home Page.

15.1.4 SportPesa may at any time amend, replace or delete any of the Terms and Conditions contained herein. Availability of the Terms and Conditions on the Website of SportPesa shall constitute sufficient notice thereof to the Customer and shall bind the Customer as if it expressly agreed to be bound thereby.

15.1.5 Should you have any questions and concerns regarding these Terms and Conditions, kindly email your question or concern to support@SportPesa.co.za or call our Support Centre on 08610 47773. You can also chat to our Customer Care agents via Live Chat on our website.

15.2. LICENSING

15.2.1 Ithotho with registration number: 2006/005935/07, is a company registered under the laws of South Africa whose registered address is Chatsworth, 4092, KwaZulu-Natal, South Africa

15.2.2 Ithotho is a licensed Totalisator. Ithotho is authorised to operate by the Kwa-Zulu Natal Gaming & Racing Board under License Number: TOT0001. Ithotho is subject to and carries on business in accordance with the provincial legislation, rules and regulations and national gambling laws within South Africa.

15.3 ELIGIBILITY TO BET

15.3.1 The Ithotho/SportPesa retail and/or online offering is available to South African citizens and residents with appropriate and valid residence permits.

15.3.2 No person may apply for a player account or place a bet with SportPesa or enforce any debt arising out of a bet, unless such person:

• (i) is a natural person (companies, close corporations and other corporate entities are disqualified from betting);
• (ii) is at least 18 (eighteen) years of age;
• (iii) is not listed on the register of excluded persons referred to in section 14 of the National Gambling Act, 2004, and
• (iv) is not in breach of these Terms and Conditions.

15.3.3 The placing of bets by persons under the age of 18 (eighteen) is an illegal transaction which is void in law. SportPesa reserves the right to ask for proof of age from any Customer and the Customer agrees to provide all such information. SportPesa shall be entitled to suspend or restrict the Customer's account in any manner that SportPesa may deem in the sole and absolute discretion of SportPesa to be appropriate, until such time as satisfactory documentation is provided, and the relevant checks are completed to the satisfaction of SportPesa. In the event that any underage account owner is discovered at any point during the lifetime of the account, the account will immediately be closed indefinitely and all funds deposited to the account will be forfeited. In any such suspected circumstance, SportPesa will report the activity to the appropriate authority and the Customer may suffer the consequences thereto.

15.4 SECURITY

15.4.1 SportPesa will treat all betting and winnings as confidential and will not disclose any information regarding any betting transaction to a third party, unless it is authorised to do so.

15.4.2 The Customer shall be solely responsible for the safekeeping and proper use of all of the Customer's account details and other information that will enable the Customer to place a bet. The Customer must keep their account number, login ID and password secret at all times, which information should never be shared with third parties or sent to SportPesa by any encrypted form. The Customer undertakes to notify SportPesa immediately if the Customer's account information is lost, stolen, misappropriated, or utilised by someone other than the Customer or the Customer has reason to believe that any of these circumstances has occurred, as well as change the Customer's security details immediately.

15.4.3 The Customer shall be liable for all bets placed with SportPesa and any payments made by/to SportPesa in respect of any purchase and/or transaction concluded on the Customer's account by an authorised or unauthorised third party. SportPesa is not liable for any loss or damage that the Customer may suffer as a result of a transaction made by a third-party with or without the Customer's prior consent. The Customer shall be liable for any and all claims, losses, liabilities, damages, costs and expenses ('claims') incurred or suffered by SportPesa arising from a transaction made by a third party and shall indemnify and hold SportPesa harmless on demand for such claims.

15.5 ACCOUNT RULES

15.5.1 The Customer agrees to abide by these Terms and Conditions at all times and warrants that, the Customer:

• (i) shall not act in the interests of any third party;
• (ii) shall not apply for an account in the name of or on behalf of any other person, whether real or fictitious (see rule 4.5);
• (iii) shall not permit or enable any other person to place a bet, directly or indirectly, by making use of such account reference number, user name or personal identification number as is or may be furnished to the Customer by SportPesa from time to time (see rule 4.5);
• (iv) shall not utilise money obtained from ill-gotten means including, but not limited to, any amount that has been incorrectly credited to his betting account as a result of an incorrect deposit entry (whether done erroneously or deliberately and fraudulently), a prohibited betting transaction, an incorrect result or incorrect benefit which does not rightfully accrue to him. SportPesa shall be entitled to void any and all winning betting transactions where applicable and claim from the Customer all amounts wagered on unsuccessful betting transactions;
• (v) shall not credit accounts with bank/credit card/s that the Customer is not authorised to use;
• (vi) shall not try hack SportPesa's Mobile services, Website and all other media/electronic platforms, or to alter its code in any way in an attempt to cheat, override or manipulate the system or in any way commit fraud or any other crime;
• (vii) shall not adopt any criminal behaviour against SportPesa, its affiliates, its Customers or any third party;
• (viii) shall not mislead SportPesa by intentionally providing false information which may be in the form of but not limited to invalid account details, forged documentation, concealing one's identity, untruthful behaviour or hiding one's true location and/or age;
• (ix) acknowledges that SportPesa is not a financial institution or a currency exchange bureau and shall not use SportPesa as an intermediary to transfer funds, used or unused with or without ill intentions. Withdrawals requested when deposited funds have remained unused for betting transactions will be treated as Suspicious Transactions in accordance with FICA, and will be reported to the relevant authorities as such;
• (x) shall not use abusive, aggressive or obscene language/ behaviour towards representatives of SportPesa across any of our support platforms (chat, email, telephone). Should the Customer decide to communicate with us in this manner, SportPesa reserves the right to deny the Customer access to any and all of our support platforms;
• (xi) shall not sell, transfer or acquire accounts to/from other Customers. SportPesa may in its sole discretion reopen an account if there is sufficient proof to the satisfaction of SportPesa that a transfer was done in error;
• (xii) shall not deliberately setup multiple accounts with misleading information displaying criminal behaviour or fraudulent intentions;
• (xiii) shall not make use of electronic added or other devices, such as robots, computers that distort normal and fair game play;
• (xiv) is not prohibited from entering into any betting transaction by any term of contract of employment or any rule of a sport governing body which applies to the Customer;
• (xv) is not listed on the register of excluded persons referred to in section 14 of the National Gambling Act, 2004.

15.5.2 In the event that the Customer breaches one or more of the aforesaid Account Rules or laid out Terms and Conditions, SportPesa reserves the right to suspend or terminate the Customer's account. SportPesa shall be entitled to withhold and/or retain any and all amounts earned or received (including any winnings or bonus payments) by the Customer as a result of or in connection with the Customer's unauthorised/illegal/unfair use of the services/products/platforms. In addition, the Customer shall be liable for any and all claims, losses, liabilities, damages, costs and expenses ('claims') incurred or suffered by SportPesa arising therefore and shall indemnify and hold SportPesa harmless on demand for such claims. SportPesa will also accept no liability form third parties whatsoever, resulting from the Customer providing incorrect or false data.

15.5.3 In any such suspected circumstance, SportPesa will report the activity to the appropriate authority or governing body.

15.5.4 Furthermore, SportPesa reserves its right to freeze all accounts which it, in its sole discretion, believes or has reason to believe are suspicious pending an investigation by the relative authorities, be they SARS and/or FIC investigators, and personal verification by SportPesa or its appointed agents.

15.6 TERMINATION OR SUSPENSION OF ACCOUNT

15.6.1 As per condition 4.5 above, SportPesa reserves the right prior to accepting any bet, to suspend or terminate betting services to a Customer without providing any reason.

15.6.2 Without limiting the provisions of the preceding sentence, SportPesa shall be entitled to close or suspend the Customer's account if it considers that any of the following events may have occurred or are likely to occur:

• (i) the Customer has used the services/products/platform in a fraudulent manner or for illegal and/or unlawful or improper purposes; and/or
• (ii) that the Customer has used the services/products/platform in an unfair manner or has deliberately cheated or taken unfair advantage of SportPesa or any of its Customers; and/or
• (iii) is in breach of these Terms and Conditions.

15.6.3 A dormant account is an account that has not been accessed for 30 (thirty) months with or without a cash balance. Once the Customer's account becomes dormant, SportPesa, in accordance with the applicable law, shall close the Customer's account and transfer the Customer's remaining account balance to a dedicated corporate account of SportPesa.

15.6.4 The Customer shall upon written notice to SportPesa be entitled to terminate its contractual relationship with SportPesa at any time after final conclusion of any betting transaction placed by the Customer and after payment by the Customer of all amounts owing by the Customer to SportPesa.

15.6.5 Upon such suspension or termination, where it is proved that these Terms and Conditions have not been breached:

• (i) SportPesa shall upon demand of the Customer, refund to the Customer the balance of any monies held by SportPesa on deposit for the Customer, after adjusting for losses, winnings and taxes and once such funds have been cleared into SportPesa's bank account;
• (ii) any amounts owing by the Customer to SportPesa shall become payable immediately.

15.6.6 SportPesa shall accept no further bets from a Customer in respect of whom the provision of services pursuant to these Terms and Conditions has been terminated, unless in cases of self-exclusion. In such cases, accounts may be reactivated but strictly at the end of the exclusion period, and only upon request from the Customer.

15.7 FICA

15.7.1 SportPesa is bound by the provisions of the Financial Intelligence Centre Act, No. 38 of 2001, as amended ('FICA'). Where FICA sets out procedures or requirements in relation to Customer registration and identification, or any aspect of the business relationship between SportPesa and the Customer, SportPesa will operate in accordance with such procedures and/or requirements. Where FICA does not specify such procedures and/or requirements, then SportPesa shall implement its own procedures and/or requirements, as set forth in its Risk Management Compliance Programme. For further information on FICA, please log on to www.fic.gov.za.

15.7.2 SportPesa will establish business relationships only with natural persons.

15.7.3 SportPesa will carry out further detailed and comprehensive investigations in the event of any of the following:

• (i) deposits made in excess of R5 000.00 in a day;
• (ii) any withdrawal in a day exceeding R5 000.00;
• (iii) where the sum of the withdrawals during a 30-day period exceeds R25 000.00;
• (iv) the same payment instrument is being used to deposit into multiple betting accounts;
• (v) where a substantial amount, or the full amount of an amount previously deposited is withdrawn without having engaged in any betting transaction.

15.7.4 Where a new business relationship is established with a Customer, SportPesa reserves the right to request the following information / documents:

• (i) the Customer's Identification Document and Passport (in the case of a foreign national);
• (ii) proof of the Customer's Residential Address (i.e. utility bill)
• (iii) to reconfirm the nature and purpose of the intended business relationship, and
• (vi) to reconfirm the source of funds which the Customer will use in conducting betting transactions during the course of that business relationship.

15.7.5 By accepting these Terms and Conditions, the Customer confirms that the source of funds from which the Customer will be using to fund their betting account is salary and wages. The Customer also confirms that he will notify SportPesa if the source of funds used to bet with SportPesa is no longer salary and wages.

15.7.6 By accepting these Terms and Conditions the Customer confirms that a betting account is being established by the Customer for the sole purpose of placing bets with SportPesa.

15.7.7 Once a business relationship has been established with a Customer, an account will be created in the name of the Customer and the Customer will be required to log in to his/her SportPesa account for the purpose of entering into betting transactions with SportPesa, using his/her personalised login details, including a dedicated user name and password.

15.7.8 If there is any difference between the information entered by a Customer at the time of logging in to his/her account, and the information supplied to SportPesa by the Customer at the time of establishing the business relationship, the Customer will not be able to gain access to his/her account and will be required to contact SportPesa for assistance.

15.7.9 The following procedures will be followed by SportPesa in relation to a Customer in respect of whom physical proof of identification and residential address may be required from time to time:

• (i) Where an identification document is transmitted to SportPesa via web upload on our website, WhatsApp or electronic mail, such documents will be required to be current (unexpired in the case of passports and driver's licenses) and in certain circumstances, may be required to be certified as true copies of the original. A driver's licence may be accepted as proof of identification, provided that:
  • (a) the Customer is unable to produce an Identity Document for reasons which are acceptable to SportPesa in the circumstances;
  • (b) the driver’s licence is valid/current (has not expired), and
  • (c) the driver’s licence reflects, on the face thereof:
    • a photograph of the bearer;
    • the full names or initials and surname of the bearer;
    • the date of birth of the bearer, and
    • the Identity Number of the bearer.
• (ii) Permits issued in terms of section 22 and 24 of the Refugees Act, Act 2 of 1998 ('Permit') do not meet the requirements of an identity document. If the Customer submits a Permit for identification and verification purposes the Customer's account will remain unverified until SportPesa has successfully verified the Customer's Permit with the Department of Home Affairs. In the event that SportPesa is unable to verify the Customer's Permit with the Department of Home Affairs, the Customer's account will be closed. Please note that Foreign Nationals will be required to provide proof of identity and residence before being allowed to transact with SportPesa.
• (iii) Utility bills and similar documents submitted as proof of residential address shall be dated no earlier than 3 (three) months prior to the date of submission to SportPesa thereof.

15.7.10 SportPesa is required to make reports to the Financial Intelligence Centre in the event of:

• (i) Suspicious or unusual transactions, and
• (ii) Transactions entered into by persons suspected of intending to commit or of having committed any offence contemplated in the Protection of Constitutional Democracy against Terrorist and Related Activities Act, 2004.

15.7.11 SportPesa reserves the right to suspend any account that has not met FICA requirements.

1. SportPesa reserves the right to check the details of the Customer ID submitted by them with 3rd (third) party agencies to determine the authenticity of it.

15.8 CONTINGENCIES ON WHICH BETTING IS OFFERED

15.8.1 SportPesa shall, in its sole discretion, determine the markets, events or contingencies on which betting shall be offered by it.

15.8.2 Special events

All special events on which bets are offered by SportPesa shall be deemed to be sporting events even if they fall outside the scope of sport. All the Terms and Conditions relating to sport as well as the specific discipline rules in respect thereof shall apply to special event bets.

15.8.3 Minimum and Maximum bet stakes

15.8.3.1 SportPesa may from time to time determine a minimum or maximum amount that may be staked as a bet in respect of any market, whether in general or in any given case. It shall be the responsibility of the Customer to enquire before placing a bet on a market as to whether any such maximum or minimum is applicable to that market and, if so, the extent thereof.

15.8.3.2 The bet sizes set afore are subject to change at SportPesa's discretion. You are not permitted to place bets or try to place bets that are exceeding the maximum bet sizes threshold, nor are you permitted to repeat bets that would take your total stake beyond the Maximum Bet Amount

15.9 BETTING RULES

15.9.1 Definitions

In these rules, unless inconsistent with the context, the singular shall include the plural and vice versa and the male shall include the female.

15.9.1.1 BET SLIP shall mean the official bet slip issued by the Operator for the purpose of selecting pools, horse combinations and sport results or other predictions which are to be read by the Ticket issuing machines

15.9.1.2. BOX shall mean that mode of betting where selected horses or sport results are permutated all ways in relation to the type of bet and applies to, amongst others, the following pools: Swinger, Exacta, Trifecta and Quartet

15.9.1.3. BRACKETING shall mean that where a trainer has more than one runner in the race they shall be deemed to be bracketed i.e. considered as one selection. Bracketing will depend on the bet type which will specify whether bracketing applies.

15.9.1.4. CARDED shall mean that any horse appearing as an entry, or Reserve runner, in the official Race Card, regardless of whether it was scratched before or after the Race Card had been printed, shall be considered to be Carded

15.9.1.5. COMMINGLING means the amalgamation of defined betting pools within a pre-determined community of wagering or betting entities and the declaration of a common Dividend within that community. Host tote rules apply in commingled pools

15.9.1.6. CUSTOMER shall mean a person who places a bet with a licensed OPERATOR. The words punter/investor/bettor shall have a similar meaning

15.9.1.7. DIVIDEND shall mean the money declared to be paid to holders of winning Tickets in respect of each unit bet calculated in accordance with these rules as they apply to each form of betting

15.9.1.8. EACH WAY shall mean a win and place bet on one horse issued on the same

15.9.1.9. EVENT shall mean a sport Event or any lawful contingency on which betting is allowed

15.9.1.10. EMPLOYEE shall mean a person acting as such, whether in a permanent or temporary capacity, on behalf of the Operator

15.9.1.11. FIRST TIMER RUNNER RULE shall mean that if a horse that has not raced before, wins a Leg, the first horse to finish of those in that Leg that have raced before shall also qualify as a winner on selected bets except in instances where the pool is offered on races or Events held outside the Republic of South Africa, in which case this first timer Rule shall not apply, or unless otherwise specified

15.9.1.12. GROSS POOL shall mean the total money received in respect of a betting pool

15.9.1.13. HOST JURISDICTION shall mean the jurisdiction where the commingled betting pools are hosted on an Event

15.9.1.14. LEG shall mean each nominated race or Event in those forms of betting where selections are required in more than one race or Event. Each nominated race or Event is termed a Leg. The first of the nominated races or Events to be run is the 1st Leg. The second of the nominated races or Events to be run is the 2nd Leg and so on, depending on the number of races or Events incorporated in a particular bet type

15.9.1.15. MINOR shall mean a person under the age of eighteen years

15.9.1.16. MYSTERY BET shall mean a single entry bet and the selection will be randomly chosen by the betting system.

15.9.1.17. NHA shall mean the National Horseracing Authority which is an association consisting of representatives of the horseracing industry tasked with the supervision or officiation of the physical horseracing Events

15.9.1.18. NET POOL shall mean the Gross Pool less Statutory or permissible Deductions

15.9.1.19. OFFICIAL shall mean a person acting as such, whether in a permanent or temporary capacity, on behalf of the Operator

15.9.1.20. OFFICIAL RESULT shall mean the official announcement and publication of the Official Results or outcome of the Event signalling the Dividend to be paid in terms thereof. This includes any rectified or amended result by the Operator post initial announcement and publication

15.9.1.21. OPERATOR shall mean a company or other entity, including its subsidiaries or lawful agents whether a Club or otherwise, licensed to conduct a totalisator betting system

15.9.1.22. RACE/EVENT CARD shall mean the official card issued by the Operator for a specific race meeting, race meetings or Event, listing the participants and other relevant information relating to the Event

15.9.1.23. RESERVE RUNNER shall mean that horse that has been Carded in the official Race Card as a replacement horse for any horse, which may be scratched from such race before a particular time. This horse retains its Carded number and forms part of the Carded field

15.9.1.24. RULES shall mean the Operational Betting Rules: Totalisator herein contained, as amended from time to time hereafter

15.9.1.25.RUNNER shall mean a horse or participant in a race or Event, which has not been withdrawn before or after the start of such race or Event

15.9.1.26. SPOT PRICE shall mean the price of a commodity, a security or a currency that is quoted for immediate  (spot) settlement (payment and delivery

15.9.1.27. STEWARD shall mean a person employed by or acting on behalf of NHA

15.9.1.28. TICKET ISSUED shall mean an official betting Ticket issued subject to the provisions of these rules

15.9.1.29. TOTE FAVOURITE shall mean the individual horse on which the most number of win units has been taken. Should two or more horses have exactly the same number of units wagered on them, Joint Favourites shall be declared

15.9.1.30. VALID TICKET No Ticket shall be valid unless it is issued from an operative terminal on official Ticket paper and contains the following minimum information relating to the venue, Event, selection, bet type, amount staked, date and Ticket number

15.9.1.31. VALID TICKET HOLDER is the person who presents a valid Ticket for payment

15.10 PAYMENT REQUIREMENTS

15.10.1 The Company reserves the right to withhold any pool prize share until the ID verification.

15.10.2 The Company reserves the right to pay the amount of any prize to a winner at its own discretion via the most appropriate channel such as by cheque, bank transfer, e-wallet, etc.

15.10.3. By agreeing to these Terms and Conditions, the customer agrees that The Company has the right to use the names, video, audio, radio or other recordings, motion and still images of the winner, for purposes of publicity and marketing campaigns.

15.10.4. Winners shall be required to avail themselves to the Operator or its Agent’s offices with proof of identity before any payment is made. The Company reserves the right to verify, with the relevant authorities, any identification document presented, before making any payment.

15.10.5. The period for claiming the prize is seven (7) days failure to which the Company may deem the prize forfeited, unless the period is extended, at the sole discretion of the Company.

15.11 BET TYPES

15.11.1 SOCCER 13 POOL

15.11.2 PURPOSE:

The purpose of the soccer 13 is to select the result of thirteen soccer matches as designated in

the official soccer 13 fixtures card for each Event. There are three possible results for each match viz., 1 – Team A to win, 2 - a draw and 3 – Team B to win.

15.11.3 UNIT OF BETTING AND MINIMUM BET: The Unit of Betting will be in South African Rands(ZAR); the minimum bet amount will be Five Rand. 

15.11.4 RESULTS:

15.11.5 The result of a match shall be the score at the end of the normal 90-minute playing period plus any referee’s optional time that may be played. The result shall not include extra time nor penalty shootouts.

15.11.6 The Operator will declare a Dividend based on Official Results of matches as provided by official sources of all matches, e.g. PSL, Press Association and other designated official sources. The Operator will not be liable for any errors or misprints as provided by the official sources.

15.11.7 In the Event that a match started earlier than the advertised time, that is, before the close of the pool, and the Operator was not able to close the pool at the start of such a match, all possible results/combinations will apply as the result for that purpose and for purposes of calculating a Dividend.

15.11.8 CALCULATION OF DIVIDEND:

The Net Pool will be divided into winning groups as follows: 13 out of 13 correct - 50% of Net Pool, any 12 out of 13 correct – 30% of the Net Pool and any 11 out of 13 correct – 20% of the Net Pool. If no correct forecasts are made for any of the winning groups; that portion of the pool will be carried forward to the 50% portion of a selected Soccer 13 pool, at the discretion of the Operator. In addition to the aforementioned dividends, the Operator will from time to time, apply guaranteed bonuses to each winning group.

15.11.9 ABANDONED, CANCELLED AND RESCHEDULED MATCHES:

If a match or matches, as advertised, is not completed by 9am on the second day after the last day on which matches in the pool were scheduled, shall be deemed abandoned and public draw will be conducted. The times at which matches are completed will be as supplied by the Operator's official source, notwithstanding the Operator's decision in terms of when a match has not been completed shall be final and binding. The Operator reserves the right to extend the time for a match to be completed provided this does not unduly hamper the declaration of results and Dividends

15.11.10 REFUNDS:

If all the matches, as designated in the official fixtures card, are abandoned, all bets shall be refunded.

15.11.11 ADVERTISED FIXTURES

If, for any reason, the advertised fixture/s in the official programmes are not in order as per Operator Rule 6A above, the Operator shall declare, in accordance with the above-mentioned rule that all selections qualify as winning selections.

15.11.12 CARRY FORWARD:

Should there be no winning Tickets on a soccer 13 pool, the Net Pool shall be carried forward and added to a net soccer pool, selected at the sole discretion of Operator Management, provided that such carry forward is made within one month of the original pool or, in the case where it is the last Event of a particular season, it shall be carried forward and added to a net soccer pool within one month of the commencement of the new season.

16.1  Statistics provided by the official score(s) provider or the official Website of the relevant competition or fixture will be used to settle bets.

16.2  Where statistics from an official score(s) provider or official Website are not available or there is significant evidence that the official score(s) provider or official Website is incorrect, SportPesa will use independent evidence to support bet settlement.

16.3  In the absence of consistent, independent evidence or in the presence of significant conflicting evidence, bets will be settled based on our own statistics.

17.1  Payment may be made via our different channels, and by using cards on the Visa and  MasterCard network, by electronic bank transfer (Instant EFT) or by voucher.

17.2  All account transactions are performed in South African Rand.

17.3  Card transactions will be acquired for SportPesa via PayGate (Pty) Ltd and Peach Payments Services (Pty) Ltd, who are SportPesa's approved payment gateways for all South African Acquiring Banks. Both PayGate and Peach Payments use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the SportPesa Website. Users may go to www.paygate.co.za and www.peachpayments.com to view their respective security certificates and secure policies.

17.4  Customer details will be stored by SportPesa separately from card details which are entered by the client on PayGate's and Peach Payments' secure sites. For more details on PayGate, refer to www.paygate.co.za and, on Peach Payments, refer to www.peachpayments.com

17.5  The Customer acknowledges and agrees that the deposit will be held and applied as security for the discharge by the Customer of any amount which may become owing by the Customer to SportPesa.

17.6  The Customer may only deposit money into his/her account for the purposes of betting. SportPesa shall be entitled to suspend or close a player account if it reasonably believes that funds have been deposited by a Customer who has no intention of using such funds for betting.

17.7  Acceptance by SportPesa of a bet over the deposit limit, shall not constitute a waiver of its rights:

• (i)  to collect from the Customer all amounts (including losses) arising from such bet, or
• (ii)  to enforce the appropriate deposit limits at any later time.

17.8  SportPesa shall debit the Customer's account in respect of bets accepted by SportPesa on an ongoing basis.

17.9  No interest shall accrue on any funds or deposits held by SportPesa, irrespective of the amount held in the Customer's account or any delay in remitting funds in the Customer's account for any reason.

17.10  Credit card/ debit card deposits may only be made by the cardholder whose name is displayed on the credit card/ debit card, which must match the name in which the SportPesa betting account is held.

17.11  SportPesa is entitled to supply, request or acquire any relevant credit, account-related or other information pertaining to the Customer and his account with SportPesa to or from:

• (i)  a credit bureau;
• (ii)  any bank or regulatory agency, or
• (iii)  any other person or entity, Should SportPesa deem it necessary to supply, request or acquire said information for verification or other purposes the Customer shall have no right of recourse against SportPesa by reason thereof.

15.12  Customers who hold bank accounts with all the major South African Bank can transfer cash in.

17.13  Customers who transact on a cellular device on any South African Mobile Network can transfer cash in.

17.14  The following limitation applies: Masterpass Cash In (USSD): Not supported by FNB and Capitec Banks and will not operate on Cell C and Telkom Cellular Networks.

18.1  No credit will be offered by SportPesa or from any employee of SportPesa to any Customer, and all bets must be supported by sufficient funds in the Customer's account. If a consumer's player wallet reaches the zero [R0.00] balance, they need to top-up their wallet using any of the available payment instruments.

18.2  SportPesa reserves the right to void any bet which may have inadvertently been accepted when the account did not have sufficient funds. Should funds be credited to a Customer's account in error, it is the Customer's responsibility to inform SportPesa without delay. SportPesa will recover such funds by account adjustment.

19.1  General

19.1.1  SportPesa shall credit the Customer's account in respect of winnings and refunds accruing to the Customer in consequence of bets placed on an ongoing basis. Bets are settled according to the odds/price displayed at the time the bet is accepted by SportPesa but subject to any correction of errors and where possible will be reflected on the transaction detail. Bets may be subjected to the relevant run/deduction applicable to that particular bet.

19.1.2  In the event that funds are incorrectly credited to a Customer's account, the onus shall be on the Customer to notify SportPesa of the aforesaid error without delay.  Unless otherwise notified by SportPesa, any betting transactions concluded by the Customer subsequent to the error shall be void. The Customer shall be under an obligation to return to SportPesa all the funds clear of any deductions erroneously credited to their account even in cases where the Customer has withdrawn such funds from the account.

19.1.3  Settlement or payments in respect of online and mobile bets will be made to the account holder only and not to any third party in any circumstance. The Customer's right to settlement or payment is not transferable or negotiable.

19.1.4  SportPesa reserves the right to verify the identity of all account holders at any time and particularly on withdrawal of funds. SportPesa, in its sole discretion, may require a client withdrawing funds to affirm, by way of signed and notarised affidavit, that the bets recorded as taken on his/her name are, in fact, his/her bets and not bets for any third party.

19.1.5  The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  If the Customer places a bet from a location falling outside South Africa, such bet shall be subject to all Foreign Exchange Regulations in South Africa. Bets are accepted and payment of winnings can only be made in South African Rand into a South African bank account in the name of the Customer. SportPesa makes no warranties and shall not be liable to the Customer if it is not able to remit any monies held by it to any account held by the Customer in a foreign jurisdiction.

19.2 E-Wallet

19.2.1  Customers who transact on a cellular device on any South African Mobile Network can withdraw cash out.

19.2.2  The Customer shall be entitled to request the withdrawal of funds standing to the credit of his/her SportPesa account and the transfer thereof into an Electronic Wallet linked to the Customer's cell phone number.

19.2.3  The following FNB eWallet Cash Out limitations apply as set by First National Bank:

• (i)  Withdrawal value per day (ATM & POS withdrawals): R5 000.00
• (ii)  POS purchase limits: R25 000.00
• (iii)  Max eWallet balance per day: R25 000.00
• (iv) Max eWallet balance per month: R25 000.00

The balance of any withdrawals larger than the above shall be paid via an electronic transfer.

19.3 Electronic Transfer (EFT)

19.3.1  Electronic Payments made by means of Electronic Funds Transfer are only made to South African Bank Accounts. SportPesa will transfer available funds requested by the customer into a chequing, savings or credit card/ debit card account nominated by him/her for this purpose, by completing a Request for Electronic Transfer of Funds Form, available on the Website of SportPesa.

19.3.2  In the event of a withdrawal request processed via EFT, the Customer shall be solely responsible for ensuring the accuracy of the information supplied in any Request for Electronic Transfer of Funds Form and, by him/her selecting withdraw on such Form, shall warrant the accuracy thereof. SportPesa shall accept no liability for the payment of any amount requested into any banking account based in whole or in part on incorrect information provided by the Customer.

19.3.3 On receipt of a fully completed Request for a withdrawal by Electronic Funds Transfer Form, SportPesa shall:

• (i)  perform such investigation as may be required to confirm that the amount requested by the Customer, after effecting all deductions or adjustments which may be required, is available to be transferred from the Customer's SportPesa account to the banking account nominated by the Customer for this purpose;
• (ii)  if the requested amount is not available in the Customer's SportPesa account, inform the Customer in such manner as SportPesa may deem fit, that the request has been declined;
• (iii)  in the event that the requested amount is available in the Customer's SportPesa account, effect, within 24-48 hours of confirming the availability of the amount, the Electronic Funds Transfer of the requested amount from the SportPesa account of the Customer, to the account nominated by the Customer, in line with normal South African banking practice; provided that, for the purposes of this Clause, SportPesa shall be deemed to have fully complied with its obligation to effect such transfer at the time of giving the instruction to its bankers to effect such transfer and the 24-48 hour period contemplated in this Clause shall not include such further period as may elapse before the requested amount is deposited into the banking account nominated by the Customer for this purpose, and
• (iv)  immediately reduce the balance standing to the credit of the SportPesa account of the Customer by the amount so transferred.

19.3.4  SportPesa shall not be liable for any delay to credit a Customer's account, where the delay is occasioned by circumstances beyond the control of SportPesa.

19.3.5  Subject to time delays as set out by the banking provider concerned, SportPesa cannot be held liable for time delays if this withdrawal method is used.

20.1  SportPesa may at any time adjust or cancel the Customer's limits on the player account [such as maximum allowed available balance in betting account].

20.2  Notwithstanding anything to the contrary herein contained, SportPesa shall be entitled to set-off any amount(s) due by the Customer against any funds standing to the credit of the Customer's account with SportPesa or to realise any security held by SportPesa and to use the proceeds towards payment of any amount due by the Customer to SportPesa.

21.1  SportPesa manages Customers account and calculates available funds, pending funds, as well as the amount of the winnings. Unless proven otherwise, these amounts are considered as final and are not subject to dispute.

21.2  A certificate signed by any director, manager, assistant manager, trader or accountant of SportPesa (whose appointment need not be proved) stating the amount of the Customer's indebtedness to SportPesa, shall be prima facie proof of such indebtedness.

22.1  The Customer authorises and consents to each electronic communication relating to any bet placed being recorded and stored by SportPesa in such manner as SportPesa deems fit and that such records may be retained for such period as SportPesa deems necessary. The Customer acknowledges that SportPesa is required to keep such records by law and that such records may be used by SportPesa for the investigation and resolution of disputes which may arise between itself and the Customer or for any other lawful purpose. Such information may be disclosed to third parties if required by law or if the disclosure is, at the sole discretion of SportPesa, in the best interest of SportPesa.

22.2  SportPesa will respect the privacy of the Customer's personal information and shall take all reasonable steps to protect the personal information of the Customer; provided that SportPesa will not be liable for any loss of data by itself or by any other contracted service providers on which it may wholly or partially rely for the delivery of the services and the use thereof by the Customer. For the purposes of this clause 'personal information' shall be defined as detailed in the Protection of Personal Information Act 4 of 2013 (POPIA). More information on SportPesa's approach to privacy can be read in our Privacy Policy. The POPIA may be downloaded from: https://www.gov.za/documents/protection-personal-information-act

22.3  SportPesa will not disclose the Customer's personal information to third parties unless:

• (i)  the disclosure thereof is required in order to process any requests made by the Customer; such as a withdrawal / pay-out request.
• (ii)  there is a legal obligation on SportPesa to make such disclosure;
• (iii)  the disclosure is required to enforce these Terms and Conditions, or
• (iv)  the disclosure is required for the adequate protection of the rights or property of SportPesa, including for the purposes of identity verification, address verification, fraud protection or credit risk reduction.

22.4  If the Customer makes use of any feature which allows the Customer to upload material, information, comments, postings or other content to the mobile service, Website and any other media or electronic platform (collectively "the User Content"), the User Content will be treated as non-confidential information, and the Customer irrevocably agrees that SportPesa shall have the right to use, copy, distribute and disclose any User Content to third parties for any purpose. SportPesa also has the right to disclose the Customer's identity to any third party who may claim that any User Content posted or uploaded by the Customer as aforesaid, constitutes a violation of their intellectual property rights or of their right to privacy. SportPesa shall have the right to remove, amend or edit any User Content made by the Customer on the Mobile service, Website and all other media or electronic platform.

22.5  SportPesa has implemented reasonable technical and organisational measures designed to secure the personal information of the Customer from accidental loss and unauthorised access, use, alteration or disclosure. However, the internet is an open system and SportPesa cannot guarantee that unauthorised third parties will never be able to defeat those measures or use the Customer's personal information for improper purposes. Further, SportPesa cannot guarantee that any communication, messages or any attachment thereto is virus free, does not contain malicious code or is not incompatible with the Customer's electronic system and SportPesa does not accept liability in respect of viruses, malicious code or any related problems that the Customer might experience in this regard.

23.1  Should the Customer breach any of these Terms and fail to remedy such breach within 48 (forty-eight) hours after receipt of written notice by SportPesa requiring the Customer to do so, SportPesa shall be entitled, without prejudice to any other rights it may have at law, forthwith to terminate its contractual relationship with the Customer and to terminate or suspend any bet placed by any such Customer, whether accepted or not, and/or to claim damages from the Customer.  In such event:

• (i)  all amounts owing by the Customer to SportPesa shall become payable immediately; and
• (ii)  SportPesa shall have a lien and right of retention over all monies of the Customer on deposit with SportPesa, pending settlement of such damages as may have been suffered by SportPesa.

23.2  Notwithstanding the generality of the aforegoing, the Customer shall be deemed to be in default if:

• (i)  the Customer dies;
• (ii)  the Customer initiates the "opt out" process on the SportPesa Website;
• (iii)  the Customer commits any act of insolvency;
• (iv) the estate of the Customer is sequestrated;
• (v) the Customer endeavours to compromise generally with his/her creditors;
• (vi) the Customer's name appears on or is placed on the register of excluded persons contemplated in section 14 of the National Gambling Act, 2004.  

23.3  The Customer shall be liable for any legal expenses (including legal expenses on a client-attorney scale, collection charges and tracing fees) as well as any amount governmental tax including but not limited to value-added tax, which SportPesa may incur in recovering any amounts owing in respect of the Customer's account or a result of the Customer's breach of any of the conditions of use or the enforcement by SportPesa of any of its rights against the Customer.

24.1  The liability of SportPesa to the Customer for any damages sustained by the Customer from any cause whatsoever including any damages arising out of the negligence of SportPesa or that of its servants, agents or sub-contractors, shall in any event and under all circumstances be limited:

• (i)  in the event of damages relating to a bet, to the amount staked by the Customer in respect of such bet; or
• (ii)  in respect of the account of the Customer with SportPesa, to the credit balance of such account at the time during which the damages are alleged to have occurred, after full adjustment for winnings, losses and taxes.

24.2  To the fullest extent permitted by law, and notwithstanding any other provisions in these Terms and Conditions, SportPesa shall under no circumstances whatsoever be liable for any loss of profits, winnings or potential profits or winnings or any indirect or consequential damages sustained by the Customer, whether or not caused by the negligence of SportPesa, its agents or employees.

24.3  Insofar as any of the obligations of SportPesa under these Terms and Conditions are carried out by any its servants, agents, sub-contractors, associates or subsidiaries, these provisions shall apply mutatis mutandis and each of them shall be exempted accordingly.

24.4  SportPesa shall not be liable if the Customer is unable to place a bet due to congestion on or failure of the telephone lines, telephone system, telephone exchange, or any other electronic communication media used for the purposes of betting.

24.5  SportPesa makes no warranty or guarantee that any electronic communication shall be complete, error free, or that any Mobile service, Website and all other media/ electronic platforms, and all other media/electronic platforms owned or used by SportPesa will operate uninterrupted or error free.

24.6 SportPesa does not assume liability for input or transmission errors and reserves the right to rectify obvious errors.

24.7  SportPesa assumes no liability for correctness or completeness of information provided.

24.8  SportPesa assumes no liability for the accuracy of live scores, statistics and intermediate results in live betting.

24.9  Any acts of God, war, strike, lock-out or other labour dispute, fire, flood, explosion, the enactment, amendment or repeal of legislation, failure of electricity or any other supplies, failure of telecommunications, failure, theft or default of any computer hardware or software or any other equipment or any other similar or different cause beyond the reasonable control of SportPesa leading to the cessation and/or restriction of the operations of SportPesa, shall entitle SportPesa to postpone its obligations to the Customer  in whole or in part, and in such event SportPesa shall not be responsible for any damages of any nature suffered by the Customer, whether directly or indirectly, as a result thereof and the Customer shall not be entitled to terminate its contractual relationship with SportPesa as a result of any such occurrence.

24.10  SportPesa is also not responsible for any consequences resulting from major incidents such as any strike, terrorist activities, political crisis, war, natural catastrophe and saturation of the telecommunication networks, cyber-attacks, hacking etc., which could lead to a total or partial access reduction to its services, loss of data by itself or by other contracted independent service providers on whom SportPesa will wholly or partially be reliant on to deliver the services.

25.1  If a Customer has a complaint, details of the complaint should be emailed to support@SportPesa.co.za.

25.2 SportPesa will apply its best endeavours to resolve complaints which have been reported to it promptly.

25.3  In the case of any queries regarding any transaction, the Customer may contact SportPesa at support@SportPesa.co.za or such other mode of communication as may be prescribed by SportPesa from time to time with details of the query, which will be reviewed by SportPesa.

25.4  If a dispute arises between a Customer and SportPesa in relation to the liability of SportPesa to pay alleged winnings to the Customer, and that dispute cannot be resolved between the parties, the dispute may be referred to the Western Cape Gambling and Racing Board ('the Board') for resolution.

25.5  SportPesa will inform the Customer that the dispute will be referred to the Board, and shall refer such dispute to the Board within 48 (forty-eight) hours of having so informed the Customer.

25.6  The Customer may, however, of his/her own volition, refer a patron dispute to the Board for resolution.

25.7  The Board shall investigate the matter and shall thereafter resolve the dispute and communicate the outcome to the parties.

25.8  If either SportPesa or the Customer is not satisfied with the resolution of the Board, such party may, within 14 (fourteen) days of the date of the resolution, file a petition with the Board to hold a hearing to reconsider the resolution.

25.9  The Board shall hold such hearing and shall determine whether the original resolution of the dispute should be confirmed, set aside or amended in any way.

26.1  The contents of the Mobile service, Website and all other media/ electronic platforms, and all other media/electronic platforms owned by SportPesa are protected by international copyright laws and other intellectual property rights. The owner of these rights is SportPesa, its affiliates and/or other third-party licensors.

26.2  All product and SportPesa names and logos appearing on the Mobile service, Website and all other media/electronic platforms are the trademarks, service marks or trading names of their respective owners, including SportPesa.

26.3  Except to the extent required to use a product for the purpose of placing bets, no part of the SportPesa Website may be reproduced or stored, modified, copied, republished, uploaded, posted, transmitted or distributed, by any means or in any manner, or included in any other Website or in any public or private electronic retrieval system or service including text, graphics, video, messages, code and/or software, without the express prior written consent of SportPesa.

26.4  Any commercial use or exploitation of the Website and any other betting channel such as SMS, USSD & Mobile Application or its content is strictly prohibited.

27.1  The Customer is permitted to use any and all software made available by SportPesa via the Mobile service, Website, or other media/electronic platforms, ONLY for the purpose of using products on the Mobile devices or all other media/electronic platforms, and save to the extent permitted by applicable law, for no other purposes whatsoever.

27.2  SportPesa grants to the Customer a personal, non-exclusive, non-transferable right to use the relevant software, for the sole purpose of using the betting products on the Website, the Mobile devices and other media/electronic platforms.

27.3  The Customer may not:

• (i)  install or load the software onto a server or other networked device or take other steps to make the software available to any other person via any form of bulletin board, online service or remote dial-in or network;
• (ii)  sub-license, assign, rent, lease, loan, transfer or copy his/her license to use the software or make or distribute copies of the software;
• (iii)  enter, access or attempt to enter or access or otherwise bypass SportPesa's security system or interfere in any way with the relevant products or the Mobile service and all other media/electronic platforms (including but not limited to by the use of robots and similar devices), or make or attempt to make any changes to the software and/or any features or components thereof;
• (iv)  copy or translate any user documentation provided online or in electronic format;
• (v)  translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the software, or
• (vi)  reverse engineer, decompile, disassemble, modify, adapt, translate, make any attempt to discover the source code of the software or to create derivative works based on the whole or on any part of the software.

27.4  The software is made available to the Customer "as is", without any warranties, conditions, undertakings or representations, whether express or implied, statutory or otherwise. To the maximum extent permissible in law, SportPesa excludes all implied terms, conditions and warranties, and does not warrant that:

• (i)  the software will meet the requirements of the Customer;
• (ii)  the software will not infringe the intellectual property rights of any third parties;
• (iii)  the operation of the software will not be error-free or uninterrupted;
• (iv)  any defects in the software will be corrected, or
• (v)  the software or any server to which it is linked or on which it may be installed is virus-free.

27.5  If communications or system errors occur in connection with the settlement of accounts or other features or components of the software, neither SportPesa nor the Software Provider will have any liability to the Customer or to any third party in respect of such errors. SportPesa reserves the right, in the event of such errors, to remove all relevant products from the Mobile service, Website and all other media/ electronic platforms, and all other media/electronic platforms, and take any other action to correct such errors.

27.6  The Customer acknowledges that the manner in which he/she uses the software is outside the control of SportPesa. The Customer uses the software at his/her own risk, and SportPesa shall not be liable to the Customer in respect of the Customer's receipt and use of the software.

27.7  The Customer may not without the express written authority of SportPesa, access, interfere with, damage or disrupt the Mobile service, Website and all other media/electronic platforms, or any part thereof; any equipment or network on which the data is stored; any software used in connection with the provision of the Mobile service, Website and all other media/electronic platforms; or any equipment, software, owned or used by a third party. The Customer may not attack the Mobile service, Website and all other media/electronic platforms, via a denial-of-service attack. SportPesa will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect the Customer's computer equipment, computer programs, data or other proprietary material due to the use of the software by the Customer or to the Customer's downloading of any material posted on it, or on any Mobile service, Website and all other media/electronic platforms, linked to it.

28.1  SportPesa receives feeds, commentaries and content from a number of suppliers. Certain third-party product providers may require the Customer to agree to additional Terms and Conditions governing the use of their feeds, commentaries and content. If the Customer does not accept the relevant third-party Terms and Conditions, the Customer acknowledges that he/she may not use the relevant feeds, commentaries or content.

28.2  SportPesa does not accept any liability in respect of third-party feeds, commentaries and content.

28.3  SportPesa does not allow anyone in any way connected to a third-party service provider providing any service to it (to be determined in SportPesa's absolute discretion) to bet on any market or event. SportPesa will void any bet where it determines that such betting has taken place.

28.4  Where link to third party resources appear on the Mobile service, Website and any other media/electronic platform, these links are provided for the information of the Customer only. SportPesa is not responsible and has no control over the content of third party Websites sites or services offered therein, does not make any representations regarding the content or accuracy of materials on such third-party Websites and will accept no liability for any direct or indirect loss or damage that may arise from the access or use of the information provided therein by the Customer. The inclusion of a link to a third party does not constitute an endorsement of that third party's product or services (if applicable).

29.1  The residential address furnished by the Customer on the online account application form shall serve as his/her domicilium citandi et executandi for all purposes in respect of these Terms and Conditions.

29.2  This Website is governed by the laws of South Africa and SportPesa chooses as its domicilium citandi et executandi for all purposes in respect of these Terms and Conditions, whether in respect of court process, notice or other documents or communication of whatsoever nature, PO Box 13245, Mowbray, Cape Town, 7705.

29.3   The Customer shall have the right to change his/her domicile by giving one week's prior written notice to SportPesa of his/her change of physical address. Any notice can be given by a Customer as follows:

• (i)  is delivered by hand to an officer or manager of the SportPesa during the normal business hours of the addressee at its domicilium citandi et executandi, shall be deemed to have been received by SportPesa at the time of delivery; or
• (ii)  is posted by pre-paid registered post to SportPesa at its domicilium citandi et executandi, shall be deemed to have been received by on the seventh day after the date of posting;
• (iii)  is transmitted by electronic mail or short message service (SMS) to the correct recipient address or telephone number in respect of SportPesa, shall be deemed to have been received on the date of transmission.

29.4  The provisions of the above mentioned clauses shall apply mutatis mutandis to any notice given by either party to the other pursuant to this Agreement.

30.1  This Website, these Terms and Conditions and the contractual relationship between the Customer and SportPesa shall be governed by the laws of the Republic of South Africa.

30.2  The Terms and Conditions set forth herein constitute the whole agreement between SportPesa and the Customer and no agreements, representations, promise or warranties, other than those set out herein, shall be of any force or effect

30.3  No addition to, variation, consensual cancellation or novation of any of the terms set forth herein and no express or implied waiver of any of the rights arising therefrom shall be of any force and effect unless reduced to writing and signed by SportPesa and the Customer or their duly authorised representatives.

30.4  Any relaxation or concession or extension granted by SportPesa to the Customer shall not be and shall not be deemed to be a novation or waiver of any of SportPesa's rights as set forth in these Terms and Conditions, nor shall it act as an estoppel against or otherwise prejudice SportPesa.

30.5  Any promissory note, bill of exchange, or other negotiable instrument received by SportPesa from the Customer shall not be a novation of the debt in respect which it is given and the Customer waives any remedies provided for by law in respect thereof.

30.6  In respect of any litigation arising between the Customer and SportPesa, the Customer consents to the jurisdiction of the Magistrates Court which in terms of section 28 of the Magistrate's Court Act, 1944 has jurisdiction over the Customer, in terms of section 45 of such Act.

30.7  The specific games/products shall be strictly guided by these rules and guidelines herein and all other rules and guidelines that shall be issued from time to time by SportPesa. The products, guidelines and rules shall remain at all times the property of SportPesa.

30.8  Although every effort is made to ensure that the information displayed on our site regarding any event is accurate and complete, such information should be used as a guide only. In the event that any information regarding an event (e.g. score, starting time of event etc.) is incorrect, SportPesa assumes no liability for this. The official site for the sport in question should be referred to in the event of any dispute or uncertainty in this regard.

30.9  This Website is run by a private company based in South Africa trading as SportPesa Proprietary Limited with registration number 2015/321094/07.

30.10  SportPesa Proprietary Limited (registration number: 2015/321094/07) contact details:

Postal address: PO Box 13245, Mowbray, Cape Town, 7705.

Support: support@SportPesa.co.za

Support: +27 86 1047773

The amount deposited via 1ForYou can never be exchanged for cash, or refunded in cash, whether directly or indirectly. This means that once a Customer has redeemed their 1ForYou voucher on any channel of the SportPesa betting platform and their account has been topped up, they cannot withdraw their funds in return for cash if they have not placed a bet or bets to the value of the deposit. In other words, if the deposit is made with 1ForYou, the deposit value needs to be turned over at least once before a withdrawal can be made.

32.1 PROMOTION DESCRIPTION:

The SportPesa South Africa  Back The Underdog Promotion  ("Promotion") begins on 13 November 2024 and ends on 16 November 2024 at 3am (the "Promotion Period").

The sponsor of this promotion is Sportpesa (Pty) Ltd ("Sponsor"). By participating in the Promotion, each Entrant unconditionally accepts and agrees to comply with and abide by these Official Rules and the decisions of the Sponsor, which shall be final and binding in all respects. The Sponsor is responsible for the collection, submission or processing of Entries and the overall administration of the Promotion.

32.2 ELIGIBILITY:

The Promotion is open to legal residents of the Republic of South Africa who are 18 years or older (the "Entrant"). The Sponsor, and their respective parents, subsidiaries, affiliates, distributors, retailers, sales representatives, advertising and promotion agencies and each of their respective officers, directors and employees (the "Sponsor Entities"), are ineligible to enter the Promotion or win a prize. Household Members and Immediate Family Members of such individuals are also not eligible to enter or win. "Household Members" shall mean those people who share the same residence at least three months a year. "Immediate Family Members" shall mean parents, step-parents, legal guardians, children, step-children, siblings, step-siblings, or spouses. This Promotion is subject to all applicable national laws and regulations and is void where prohibited or restricted by law.

32.3 HOW TO ENTER:

All active SportPesa customers  are automatically entered into the draw on 18 November 2024. Active account holders are defined as SportPesa account holders who have made placed a  bet  on the Jake Paul v Mike Tyson boxing match of R10 or more during the Promotion Period. One entry per active customer will be entered into the draw  during the Promotion period.

Automated or robotic Entries submitted by individuals or organizations will be disqualified. Any attempt by an Entrant to obtain more than the stated number of Entries by using multiple/different email addresses, identities, registrations, logins or any other methods, including, but not limited to, commercial contest/sweepstakes subscription notification and/or entering services, will void Entrant's Entries and that Entrant may be disqualified. Final eligibility for the award of any prize is subject to eligibility verification as set forth below. All Entries must be posted by the end of the Promotion Period in order to participate. The Sponsor's database clock will be the official timekeeper for this promotion.

32.4 PRIZES:

Grand Prize Pool: R20,000

10 x R2000  Prize winners will be awarded at random during the Promotion Period. Funds will be deposited into winner’s SportPesa accounts.

Prizes cannot be transferred, redeemed for cash or substituted by the winner. The Sponsor reserves the right in its sole and absolute discretion to award a substitute prize of equal or greater value if a prize described in these Official Rules is unavailable or cannot be awarded, in whole or in part, for any reason. The Sponsor makes no representation or warranty concerning the appearance, safety or performance of any prize awarded. Restrictions, conditions, and limitations may apply. The Sponsor will not replace any lost or stolen prize items.

This Promotion is open to legal residents of the Republic of South Africa and the Prize will only be awarded and/or delivered to addresses within said location. All national taxes, fees, and surcharges are the sole responsibility of the prize winner. Failure to comply with the Official Rules will result in forfeiture of the prize.

32.5 WINNER SELECTION:

The Winners of the Promotion will be selected in a random draw from all eligible Entries received throughout the Promotion Period. The draw will be conducted by the Sponsor or its designated representatives, whose decisions are final. Odds of winning will vary depending on the number of eligible Entries received.

32.6 WINNER NOTIFICATION:

The Winners will be notified by email at the email address and/or SMS via cellphone number linked to their SportPesa account. Potential Winners must accept their prize by email/SMS as directed by the Sponsor within fourteen (14) days of notification. The Sponsor is not responsible for any delay or failure to receive notification for any reason, including inactive email account(s), technical difficulties associated therewith, or Winner’s failure to adequately monitor any email account.

Any winner notification not responded to or returned as undeliverable may result in prize forfeiture. No substitution or transfer of a prize is permitted except by the Sponsor.

32.7 PRIVACY:

Any personal information supplied by the Entrant will be subject to the privacy policy of the Sponsor posted at (URL TBC). By entering the Promotion, the Entrant grants the Sponsor permission to share the Entrant’s email address and any other personally identifiable information with the other Sponsor Entities for the purpose of administration and prize fulfillment, including use in a publicly available Winners list.

32.8 LIMITATION OF LIABILITY:

The Sponsor assumes no responsibility or liability for (a) any incorrect or inaccurate entry information, or for any faulty or failed electronic data transmissions; (b) any unauthorized access to, or theft, destruction or alteration of entries at any point in the operation of this Promotion; (c) any technical malfunction, failure, error, omission, interruption, deletion, defect, delay in operation or communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, camera, computers or providers utilized in any aspect of the operation of the Promotion; (d) inaccessibility or unavailability of any network or wireless service, the Internet or website or any combination thereof; (e) suspended or discontinued Internet, wireless or landline phone service; or (f) any injury or damage to participant's or to any other person’s computer or mobile device which may be related to or resulting from any attempt to participate in the Promotion or download of any materials on the Sponsor’s website.

If, for any reason, the Promotion is not capable of running as planned for reasons which may include without limitation, infection by computer virus, tampering, unauthorized intervention, fraud, technical failures, or any other causes which may corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion, the Sponsor reserves the right at its sole discretion to cancel, terminate, modify or suspend the Promotion in whole or in part. In such event, the Sponsor shall immediately suspend all drawings and prize awards, and the Sponsor reserves the right to award any remaining prizes in a manner deemed fair and equitable by Sponsor. The Sponsor and Released Parties shall not have any further liability to any Entrant in connection with the Giveaway.